What are the responsibilities and job description for the Case Aide position at Sherburne County, MN?
Salary : $22.82 - $31.95 Hourly
Location : Elk River 55330-1692, MN
Job Type : Full Time
Job Number : 2025-01660
Department : Health & Human Services
Opening Date : 01 / 22 / 2025
Closing Date : 2 / 2 / 2025 11 : 59 PM Central
Job Summary
Are you looking for meaningful work? Interested in making a difference in your community? Come work for Sherburne County Health & Human Services!
Our Case Aide position provides administrative / clerical support for the staff and supervisors of the Income Maintenance Unit. You act as the first point of contact for walk-in clients, answer a high volume of incoming phone calls regarding public assistance programs, assist clients and provide assistance to the 3 Income Maintenance Units and perform outreach in the community when requested.
Essential Duties and Responsibilities
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the departments approved work schedule is required for all Sherburne County positions.
- First point of contact for all Income Maintenance clients that visit or call our agency
- Provide administrative and office support functions for Income Maintenance staff including developing and creating forms, reports and producing correspondence.
- Daily scanning of all incoming documents into an Electronic Document Management System (EDMS).
- Utilize multiple state and county systems when handling calls and processing work
- Compile statistics and produce various weekly and monthly reports.
- Create and maintain various spreadsheets and reports
- Research, enter, track and assign applications to appropriate team / worker.
- Provide clients with public assistance program information and assist with application process.
- Provide clients with required notices in person and by mail
- Screen applications for those requiring expedited processing.
- Provides outreach in the community when requested.
Minimum Qualifications
Education : High school diploma or equivalent
Experience : 4 years of relevant work experience or equivalent education plus work experience.
Other training which is desirable for the position :
Ability to use the following computer information systems :
SharePoint
Supplemental Information
Desirable Knowledge, Skills, and Abilities :
Accountabilities Shared By All Employees :
Hiring Salary Range :
22.82 - $27.39 / hour
Union : Teamsters
Interviews : Selected candidates will be notified via email, for phone interviews anticipated to be held on February 4, 2025 and second interviews will be in person February 6,, 2025.
Hours of Work :
This position has a usual work schedule of 8 : 00 a.m. to 4 : 30 p.m., Monday through Friday; may include occasional evening and weekend hours.
Physical Requirements : Must be able to operate office equipment, scanner, calculator, computer, and telephone system; requires manual and physical dexterity.
Many hours of computer and phone related work. Hand eye coordination and visual acuity are necessary to work between paper documents and the computer monitor. Some lifting, carrying, pushing and / or pulling of objects and materials of moderate weight (15-25 pounds).
Work Environment :
100% Inside Work (This percentage is an estimate and may vary based on job duties.)
This position is subject to moderate office noise levels. There is some mental stress involved resulting in inconvenience and frustration.
Position requires contact to staff within the Health & Human Services department and other departments, outside agencies, and the general public (supplying or seeking information) on specialized matters. Contacts may include clients, co-workers, lead workers, management, hospitals and clinics, and other agencies.
Sherburne County offers a comprehensive benefits package, including :
County Contributions to VEBA and HSA plans
Dental Insurance
Part-Time employees working less than 30 hours per week, Seasonal, Temporary and Interns are not eligible for benefits.
Ensure the answers to your questions are accurate and thorough and match the information filled out on your application. If you cite experience (work, internship, or volunteer) in your response that is not included on the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position. A resume will not be accepted in lieu of an incomplete application. Questions with text answers require you to include the name of the employer / organization and dates of the specific experience. "See Resume / Attached" is not a valid response. Any misstatements, unclear or falsification of information may eliminate you from consideration.
Note the following when responding to questions : One-year full-time experience equals 2080 hours, or 40 hours per week. Part-time hours must be pro-rated, for instance two years working 20 hours per week equals one year of full-time experience. Select "yes" below if you have read and understand this calculation instruction.
What is your highest level of education completed? (Diploma / Degree must be held by the closing date of this posting to be considered.)
The starting pay rate for this position is firm at $22.05 per hour. Would you be willing to accept the starting pay rate?
How many years of full-time equivalent, clerical / office work-related experience do you have? Experience should include typing, data entry, photocopying, scheduling, filing, client and / or customer service, records maintenance, and other general office services. Note : In order to receive credit, we must be able to verify this information in the Work Experience section of your application.
List the Name of the Employer(s), Position(s) held and primary duties.
Do you have work-related experience working specifically for a Nonprofit or City / County / State / Federal Government Human Services Agency?
List the name of the Agency.
Do you have work-related experience with any of the following? Check all that apply.
IMPORTANT : If you checked any of the areas listed above, you must describe your work-related experience. Provide information about where you obtained the experience. Credit will not be given for the answers above if this additional information is missing or incomplete. (If you answered, "No experience with the above", enter "NA" in the text box.)
On a daily basis, what is the average number of client / customer contacts you have assisted face-to-face?
On a daily basis, what is the average number of phone calls that you handle per day?
The work performed in this role requires interaction and providing services to individuals from a variety of cultural and ethnic backgrounds. Please check the areas below that best describe your work-related experience :
IMPORTANT : If you checked any of the areas listed above, you must describe your work-related experience that demonstrates your ability to interact with people from cultural / ethnic backgrounds other than your own. You must also provide information about where you obtained the experience. Credit will not be given for the answers above if this additional information is missing or incomplete. (If you answered, "None of the above" to the question, enter "NA" in the text box.)
Which of the following products are you proficient in and have work-related experience with (using daily or multiple times per week)?
Veterans' Preference : Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to the exam results. Points are awarded subject to the provisions of Minnesota Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a Summary of Benefits Letter from the United States Department of Veterans Affairs or an equivalent letter from a service retirement board. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214, and Summary of Benefits Letter from USDVAFL or death certificate. All required documentation must be received no later than 4 : 30 p.m. on the posted closing date. Are you applying for veteran's preference points?
If, during or after your interview, Sherburne County determines that you have been convicted of a misdemeanor, gross misdemeanor, or felony for which a jail sentence was or could have been imposed, you may be disqualified from this position by operation of law or county policy. I have read and understand this statement.
I affirm that the information provided is accurate and true to the best of my knowledge. I understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Sherburne County for up to three years.
Required Question
Salary : $23 - $32
