Business Systems Support Specialist

Company Description

Making a difference in the world by reducing carbon emissions and improving access to clean energy with every module we make.

Silfab Solar is the leading automated solar panel manufacturing facility in North America. We are an international leader in the development, manufacturing, distribution, and innovation of high efficiency PV modules, operating with Just-In-Time manufacturing and leveraging over 40 years of solar experience. Our multiple state of the art facilities, utilize advanced manufacturing technology to produce solar modules with superior performance and reliability specifically designed for the North American market.

At Silfab Solar, our team members have been actively shaping sustainable solutions since its inception and we are looking to grow our team of 700 experts who are dedicated to our mission and to evolving technology for the next generation of solar products. 

Job Description

Summary of Position

We are seeking an experienced Business Systems Support Specialist to join our dynamic team. The ideal candidate will provide technical support, troubleshooting, and expertise in Microsoft Dynamics 365 Business Central (BC) to ensure seamless operation, configuration, and optimization of the system across our organization. This role is critical for supporting users, resolving technical issues, and enhancing workflows within Business Central, enabling efficient business processes and data integrity.

Qualifications

Essential Duties and Responsibilities

• User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions.
• Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary.
• System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements.
• System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts.
• Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues.
• Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides.
• Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion
• Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities.
• Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals.
• Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements.
• Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central.

Skills

• Technical Skills:
  • Proficiency in Business Central modules and configurations.
  • Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus.
  • Experience developing reports in Business Central
  • Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus.
• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills to facilitate effective collaboration across departments.

Traits

• Highly motivated and self-driven to stay ahead of network technology advancements.
• Excellent organizational skills and ability to manage multiple tasks efficiently.
• Adaptability and ability to work effectively in a fast-paced, dynamic environment.

Education and/or Experience

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems.
• Experience supporting Microsoft Dynamics 365 Business Central.
• Experience with other platforms such as:  MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System
• Experience in a manufacturing environment is a plus.

Additional Information

Compensation and Benefits

• Competitive wages ($70,000 - $90,000/annually)
• Annual bonus eligibility
• Paid Time Off (vacation, sick, and holiday)   
• 401(k) Retirement Plan     
• Medical/Dental/Vision Insurance Plans  
• Health Savings Account option   
• Supplemental/Voluntary Insurance Plans  
• Employee Assistance Program   
• Tuition Reimbursement Program   
• Employee Recognition Programs  
• Employee PV Panel Purchase Program