Front Desk Patient Coordinator

Job Summary

Please send a resume and cover letter telling us a little about yourself. Please DO NOT call the office or stop in. Skin Savvy is a medical spa in Hermosa Beach, CA. We are looking for a part-time patient coordinator. Expectations: organized, detail oriented, enthusiastic, cheerful, a love for aesthetic medicine, and available to work Saturday's.

Responsibilities and Duties:

* Have thorough knowledge of all skin care and cosmetic products in order to answer any patient questions.

* Conduct standard operations such as, confirm and schedule patient appointments and packages, check in/check out patients, answer and handle all phone calls and cash handling.

* Provide detailed descriptions of treatments, packages, services, and hours of operation.

* Accurately book, change and cancel appointments.

* Acknowledge and greet everyone who enters and leaves the spa.

* Utilize APPLE computers with skill and proficiency.

* Answer the phone promptly and use the patients name throughout the phone conversation.

* Maintain eye contact when addressing external and internal guests.* Handle patients' questions and concerns professionally and courteously.

* Provide accurate, appropriate and immediate responses to all requests by patients, ensuring complete satisfaction.

* Maintain a clean; safe, fully stocked and well organized work area.

* Develop ability to work without direct supervision and remain at assigned post for extended periods of time.

* Maintain a positive attitude and contribute toward a quality work environment.

* Regularly attend, participate in and support training and team meetings for the spa.

* Assist in all areas of spa operation as requested by upper management.

* Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

*Actively advocate the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Position Requirements:

* Must be detail-oriented and have ability to multi-task.

* Ability to be efficient and productive in a fast-paced environment.

* Must have enthusiasm and possess excellent customer service skills.

* Must possess math and money handling skills.

* Enjoy working with people and possess a friendly, positive and outgoing personality.

* Excellent communication, listening and computer skills.

* Must be a team player.

Qualifications and Skills

HIGHLY organized and detail driven, understanding of marketing a plus, client/customer maintenance focused, passionate about self-care and driven to learn about the company's mission.... not just turn clients. We need someone who understands how to create an experience and drive organizational growth by building client retention. Ability to remain fluid in small environment. Keep in mind, you are the first person a patient see's. We expect you to be a true representative of aesthetics and to be approachable, RELATABLE, and able to instantly create trust. Our front of house is small and intimate therefore, customer service is a must!

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 20 – 24 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Beauty Industry: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: In person

Salary : $22 - $24