Customer Success Specialist

Who We Are

Smart Gladiator is an ATDC Georgia Tech company, Smart Gladiator's award-winning product LoadProof () is an Enterprise Photo Documentation System that is enjoying tremendous traction in the Supply Chain Community. Not only are we signing up mid-sized companies rapidly, but also expanding our portfolio to Fortune 500 companies, Fortune 1000 companies and Billion-dollar companies. So far LoadProof is live in 750 sites, 350 Corporates, 13 Countries, has 10,000 users, saved $50MM . Every minute 30 trucks are being documented using LoadProof with many Fortune 500, Fortune 1000, multi-billion-dollar companies as customers and also mom & pop operators.

Are you hungry for an incredible opportunity that is going to kick start a successful career?

Do you want to be part of a transformational technology that is Digitizing our entire world including Supply Chain?

What We are Looking For

We are looking for a Customer Success Consultant, based in Atlanta, to join our growing team. This position requires a dynamic individual with a blend of technical, functional, and customer-facing skills. You will work closely with professionals across various logistics and operational roles to implement and support our LoadProof suite of software systems. This person is responsible for engaging with existing clients to provide top-notch support, identify upselling opportunities with large organizations, and serve as a product/industry expert.

The ideal candidate has a strong Industrial Engineering, Supply Chain, or Operations background and a passion for innovative, user-friendly solutions in the supply chain, logistics, and manufacturing sectors. Experience in Six Sigma, mobile app design, and web UI/UX design for warehouse/manufacturing environments is a plus. Excellent communication and problem-solving skills are essential, as is the ability to understand complex operational challenges and translate them into intuitive, zero-training software solutions.

Duties and Responsibilities

• Work closely with supply chain professionals with roles such as Shipping Managers, Logistics Managers, Quality Managers, Warehouse Managers, Claims Managers, Receiving Managers understand their current operation and implement LoadProof suite of software systems/products for their operation
• Partner with clients to understand current processes and the internal utilization of LoadProof. Identify areas of opportunity to improve usage and user experience.
• Leverage Industrial engineering expertise to facilitate, implement and support LoadProof suite of software products and systems to various warehousing, distribution, logistics, manufacturing, quality audit, shipping, receiving use cases
• Anticipate customer needs and provide proactive solutions to ensure clients are utilizing the product effectively and to the fullest extent.
• Ensure customers experience early satisfaction rates by regularly communicating, educating, and supporting the onboarding and implementation of the solution.
• Identify opportunities to upsell existing customer accounts to implement organization wide implementation of LoadProof. Capture and communication LoadProof Value Assessments to quantify savings for existing clients. Identify add-on and enhancement opportunities to boost revenue growth.
• Partner with technical team to provide feedback regarding product enhancements. Create customized solutions with technical team to solve client issues.
• Actively engage in company wide project initiatives to improve the overall product, customer experience, and meet company goals.

Educational & Experience Requirements

• Bachelors Degree in Industrial Engineering, Supply Chain Management, Logistics, or related field, required
• Masters Degree in Industrial Engineering, preferred
• Experience in Six sigma a plus along with the ability to implement the six sigma principles
• Prior experience in Web UI UX or Mobile app design for Warehouse operators or Manufacturing workers, a plus
• Thorough understanding of the operational dynamics of a high-volume, high-speed and high-throughput production or a warehouse facility and is able to leverage that understanding to guide systems implementation and support
• Eye for process optimization in warehouses, distribution, quality audit and manufacturing operations
• Strong written and verbal communication skills, with the ability to speak with senior leadership
• Ability to explain complex concepts in a simple way
• Ability to engage with customers in a calm manner, empathizing with them on their day to day challenges, understanding their complex problems

Benefits & Perks

• PTO (Paid Time Off)
• 401K with employer matching
• Monthly Medical Allowance
• Commuter allowance
• Paid Parking
• Be part of GA Tech’s startup incubator and learn from some of the most successful entrepreneurs around
• Centrally located with accessibility to MARTA with many restaurants in walkable distance

Job Type

• Full-Time (40 Hours a week)
• This role is an in-office position
• This opportunity is in Atlanta, GA. Candidates are required to relocate to a commutable distance prior to working with us.

EEOC/ADA STATEMENT

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.

In the United States, Smart Gladiator participates in the Employment Eligibility Verification Program (E- Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Smart Gladiator to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

Experience:

• Logistics / Supply Chain / Manufacturing: 1 year (Preferred)

Ability to Commute:

• Atlanta, GA 30308 (Required)

Work Location: In person

Salary : $50,000 - $60,000