Customer Support Assistant

Company Description

About Us:

Sonar Spark is a forward-thinking company dedicated to providing cutting-edge solutions to our clients across diverse industries. With a strong emphasis on customer satisfaction and innovation, we are committed to delivering exceptional support and building lasting relationships. Join us as we continue to make a meaningful impact in our field.

Job Description

Job Description:

Sonar Spark is seeking a proactive and detail-oriented Customer Support Assistant to join our team in New York, NY. In this role, you will play a vital part in ensuring our customers receive top-tier service. You will assist with inquiries, resolve concerns, and provide comprehensive support to maintain high customer satisfaction levels.

Responsibilities:

• Respond promptly to customer inquiries via phone and email.
• Assist with product or service questions, troubleshooting, and technical issues.
• Maintain accurate customer records and document interactions.
• Work closely with other departments to address and resolve complex issues.
• Provide feedback to improve processes and enhance the customer experience.
• Ensure customers feel supported and valued throughout their journey with Sonar Spark.
  
  

Qualifications

Skills & Qualifications:

• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with basic office software and willingness to learn new tools.
• Previous experience in customer support or related roles is a plus.
  
  

Additional Information

Benefits:

• Competitive salary ranging from $44,000 to $55,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays.
• Training and development programs to enhance your skills.
• A supportive and collaborative work environment.