What are the responsibilities and job description for the Administrative Specialist II Intake Business Office Full Time position at SOUTH CAROLINA DEPARTMENT OF MENTAL HEALTH?
Job Responsibilities
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health, Waccamaw Center for Mental Health, 164 Waccamaw Medical Park Drive, Conway, SC 29526.
Under direct supervision and direction of the office manager, performs a variety of administrative duties in the Waccamaw Center Mental Health business office in Conway.
Applies written or unwritten policies to perform various tasks that have a significant impact on the daily operations of the WCMH clinical operations in the business office.
Patients Registration and Intake - ensures that all new patients' complete registration per DMH policy and quality standards.
Patient Insurance - ensures all patients insurance information is updated in the electronic medical records system.
Scheduling Appointments - monitors the schedules of assigned clinical/medical staff to ensure maximum efficiency of patient care hours. Consistently backfills any canceled appointments.
Bank Deposits - acts as a backup and complies with division of financial services policies and procedures.
Collecting Payments - demonstrates fiscal responsibility by informing patients of their balances and requesting payment.
Payments - ensures all payments received from patients or payor sources are posted efficiently to patient's account.
Customer Service - makes sure all patients and visitors are greeted upon entering the clinic and is responsive to needs of patients, their families and visitors. Addresses people in a respectful and considerate manner and maintains excellent customer services skills when answering center phones.
Quality Assurance - ensures patient's records are complete and updated when indicated.
Corporate Compliance - ensures agency's corporate compliance policies and plan.
General knowledge of office practice while using judgement and discretion.
Ability to use office equipment such as scheduling software, multi-line phones, computers, and combination copier, scanner and fax machine.
Must be able to communicate courteously and effectively in person and over the phone with the public, and co-workers.
Need to be able to multi-task and manager time in a proficient and effective manner in the course of daily day to day duties.
All guidelines are established by the South Carolina Department of Mental Health and in addition with the Waccamaw Center for Mental Health.
Maintains documentation of charts and records in accordance with State, Federal, Local, WCMH, Quality Assurance, Corporate Compliance and CARF standards.
Annual Employee Performance Management System (EPMS) is the tool use for performance and planning.
Extended periods of sitting, standing, bending and walking are required.
Performs other duties as requested by the Office Manager, Clinic Director and Assistant Clinic Director.
Minimum And Additional Requirements
State and Agency Requirements -
A high school diploma or GED.
Prior work experience in a medical setting.
A bachelor's degree may be substituted for related work experience.
Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.
Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus.
Local candidates are preferred.
Experience in community mental health setting or medical environment is preferred.
Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.
This position is located at the Department of Mental Health, Waccamaw Center for Mental Health, 164 Waccamaw Medical Park Drive, Conway, SC 29526.
Under direct supervision and direction of the office manager, performs a variety of administrative duties in the Waccamaw Center Mental Health business office in Conway.
Applies written or unwritten policies to perform various tasks that have a significant impact on the daily operations of the WCMH clinical operations in the business office.
Patients Registration and Intake - ensures that all new patients' complete registration per DMH policy and quality standards.
Patient Insurance - ensures all patients insurance information is updated in the electronic medical records system.
Scheduling Appointments - monitors the schedules of assigned clinical/medical staff to ensure maximum efficiency of patient care hours. Consistently backfills any canceled appointments.
Bank Deposits - acts as a backup and complies with division of financial services policies and procedures.
Collecting Payments - demonstrates fiscal responsibility by informing patients of their balances and requesting payment.
Payments - ensures all payments received from patients or payor sources are posted efficiently to patient's account.
Customer Service - makes sure all patients and visitors are greeted upon entering the clinic and is responsive to needs of patients, their families and visitors. Addresses people in a respectful and considerate manner and maintains excellent customer services skills when answering center phones.
Quality Assurance - ensures patient's records are complete and updated when indicated.
Corporate Compliance - ensures agency's corporate compliance policies and plan.
General knowledge of office practice while using judgement and discretion.
Ability to use office equipment such as scheduling software, multi-line phones, computers, and combination copier, scanner and fax machine.
Must be able to communicate courteously and effectively in person and over the phone with the public, and co-workers.
Need to be able to multi-task and manager time in a proficient and effective manner in the course of daily day to day duties.
All guidelines are established by the South Carolina Department of Mental Health and in addition with the Waccamaw Center for Mental Health.
Maintains documentation of charts and records in accordance with State, Federal, Local, WCMH, Quality Assurance, Corporate Compliance and CARF standards.
Annual Employee Performance Management System (EPMS) is the tool use for performance and planning.
Extended periods of sitting, standing, bending and walking are required.
Performs other duties as requested by the Office Manager, Clinic Director and Assistant Clinic Director.
Minimum And Additional Requirements
State and Agency Requirements -
A high school diploma or GED.
Prior work experience in a medical setting.
A bachelor's degree may be substituted for related work experience.
Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.
Preferred Qualifications
Bilingual abilities in English and Spanish (or another language) are a plus.
Local candidates are preferred.
Experience in community mental health setting or medical environment is preferred.
Additional Comments
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave accrual per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
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