What are the responsibilities and job description for the Service Writer position at South Georgia Powersports?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as the primary point of contact for customers, ensuring that their service needs are accurately communicated and met. This role requires a blend of customer service skills and technical knowledge in automotive diagnostics and repair processes.
Duties
- Greet customers warmly and assess their automotive service needs.
- Accurately document customer concerns and relay information to the mechanics.
- Provide estimates for services, including oil changes, brake repairs, and air brake services.
- Upsell additional services based on customer needs and machine condition.
- Handle cash transactions and maintain accurate records of payments.
- Follow up with customers regarding the status of their machine repairs.
- Ensure that all work orders are completed in a timely manner and meet quality standards.
- Maintain a clean and organized workspace to enhance customer experience.
Experience
Candidates should possess experience in the automotive industry, with a strong understanding of automotive diagnostics, mechanic terminology, and repair processes. Preferred qualifications include:
- Familiarity with small engine repair and ATV repair.
- Experience in upselling services effectively to customers.
- Knowledge of oil change procedures, small engine repairs and ATV repairs.
- Strong cash handling skills to manage transactions accurately.
If you are passionate about providing excellent customer service while working in a dynamic automotive environment, we encourage you to apply for this exciting opportunity as a Service Writer.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Days:
- Rotating weekends
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Valdosta, GA 31602 (Required)
Ability to Relocate:
- Valdosta, GA 31602: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18