Scheduling Coordinator/Administrative Assistant

The Scheduling Coordinator is responsible for answering calls/texts, reviewing schedule, coordinating dentist and hygienist schedule, checking in/out patients, and assisting patients with the processing of dental insurance claims and management of relationships with insurance carriers.

Patients may inquire about scheduling, insurance questions, billing, treatment plan information, fees, or dental treatment questions.

Contacts insurance companies and patients regarding coverage determinations and outstanding balances. Researches and resolves insurance billing issues. Sets up any financial arrangements and collects payments from patients and insurance companies. Manages outstanding insurance claims. Works with Practice Manager to ensure dental team complies with established collection procedures. Ensures integrity of daily deposits.

ESSENTIAL FUNCTIONS

• Coordinate, integrate, and represent all facets of patient services
• Meet and greet patients and make them feel welcomed and relaxed
• Answer the telephone
• Schedule appointments
• Communicate with patients regarding scheduling options
• Maintain patient records and coordinate patient flow
• Manage and control the daily, weekly, and monthly schedule to meet the practice production and collection goals
• Compile data and operate office equipment to maintain business records and reports
• Moderate noise levels from dental and other lab equipment.
• Dental, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software

programs provided.

• Good mathematical aptitude in order to prepare and interpret financial reports,

collect and track
payments and account balances, and maintain financial integrity for the practice.

• Near Vision.
• Primary responsibility for cash flow.
• Balance deposits daily. Ensure timely deposit of funds into bank account.
• Process insurance payments and ensure timely collection from patients and

insurers.

• Attention to detail in posting payments properly considering multi-office

environment.

• Ensure electronic insurance deposits are posted to patient accounts (and

balance) as the funds are in the bank account.

• Prepare and present financial arrangements and insurance options that meet

both patients’ and practice’s needs for proposed treatment plans.

• Maintain knowledge of dental insurance and use independent judgment

regarding coverage and insurance claims. Resolve billing disputes with little
supervision.

• Daily attention to resolving insurance claim issues such as requests for

additional information and denials.

• Manage outstanding insurance claims and maintain no less than 90% of

outstanding claims in the “current” category.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Eaglesoft: 1 year (Required)
• Dental receptionist: 2 years (Required)
• Dental office: 2 years (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $15 - $25