What are the responsibilities and job description for the Service BDC - Southern Chrysler Dodge Jeep Greenbrier position at Southern Auto Group?
Are you an enthusiastic self-starter with a passion for working with customers? Do you have customer service or BDC experience? It is extremely important to keep an open line of communication with our customers in order to satisfy their automotive needs. Having an outstanding Service BDC not only makes customers feel comfortable, it also encourages repeat business. If this sounds like you, we want you to be part of our service team as a Service BDC.
The ideal candidate has a high school diploma or GED, previous experience in the automotive industry, excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. Candidates must be self-motivated and a willingness to continuously filter our customer's automotive service needs on an ongoing basis.
RESPONSIBILITIES
- Prompt and courteous, enthusiastic personalities
- Must have strong computer skills / written and verbal communication
- Answer incoming calls as well as contact customers for follow-up on appointments
- Respond quickly to all service inquiries while providing customers with exemplary service
- Assist customers with scheduling all necessary appointments based on both preference and availability
- Follow up with scheduled appointments within our service department
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED preferred
- Verifiable sales performance (any industry)
- Demonstrate strong computer/internet, telephone, and in-person professionalism
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Outgoing personality and willing to work with the public on a daily basis
- Neat, clean, and professional appearance
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
