Service Manager

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design, is our intentional approach to creating a truly safe, collaborative and inclusive work environment that fosters growth, empowers professional achievement and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

POSITION SUMMARY

Manages teams of service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems.

What you’ll do:

• Manages assigned teams typically lead by supervisors. Manages and monitors team performance.  Communicates goals and provides performance appraisals to direct reports. Provides coaching, training and development plans as appropriate. 
• Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. 
• Provides technical support and guidance to supervisor and technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.  Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates. 
• Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement.  Monitors work performed on maintenance contracts to ensure costs remain at or below the predetermined amount.   
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for new maintenance contracts.   
• Visits job sites to evaluate technician abilities, performance and safety compliance.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate.
• Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees.
• Preforms additional assignments as requested/needed.

What you’ll need to be successful:

• High school degree or GED
• 7 years of experience performing service maintenance and repair work within the mechanical industry, including lead experience
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)
• Valid U.S driver license and clean driving record
• Successful completion of a trade/technical training program preferred
• Working knowledge of business/industry practices, processes and standards
• Strong verbal and written communication skills
• Strong organizational and problem solving skills
• Ability to successfully lead a team and motivate workers
• Good Microsoft Office skills and other related business application

YOU Matter

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

·        401(k) Plan with 50% Company Match(no cap) and immediate 100% vesting

·        Annual bonus program based upon performance, profitability, and achievement

·        Medical, Dental, Vision Insurance – 100% Paid for Employee

·        Term Life, AD&D Insurance, and Voluntary Life Insurance

·        Disability Income Protection Insurance

·        Pre-tax Flexible Spending Plans (Health and Dependent Care)

·        Paid Parental Leave Benefits

·        Holidays/Vacation/Personal Time/Life Events Leave

·        Numerous training opportunities and company-paid membership for professional associations and licenses

For more information on Southland Industries, please visit our web site: Southland Careers or on Facebook or LinkedIN or Twitter

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug test, background check and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn and Instagram to keep up to date on what we’re doing as a company.