What are the responsibilities and job description for the Membership Development Manager position at STATE DEPARTMENT FEDERAL CREDIT UNION?
Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members.
At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.
Benefits and Perks of SDFCU Include:
- Diversity and Inclusion: Work in an environment that values and respects all team members
- Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
- Flexible Work Options: Potential work-from-home options after the introductory period
- Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
- Tuition Reimbursement: Support for your ongoing education and career development
- Commute/Parking Incentives: Financial incentives for your daily commute
- Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
- Gym Reimbursement: Stay healthy with our gym membership reimbursement program
- Team Bonding: Participate in company and team bonding events that foster a collaborative work environment
Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.
SDFCU is seeking a Membership Development Manager to develop and implement sales strategies and plans that leverage membership development opportunities within SDFCU’s Field of Membership (FOM). This includes working with various groups such as the Department of State, contractors, affiliates, Select Employer Groups (SEGs), schools, and associations, as well as attracting new SEGs to the FOM, as approved by the SDFCU Board of Directors. The position also focuses on member acquisition and retention, including overseeing sales campaigns, reward programs, and membership drives. Additionally, this role involves analyzing internal and external member data, contributing to membership development planning, and managing promotional campaigns. The position also oversees the Financial Literacy program and the Jefferson-Houston Student Branch program.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Management of business development department and projects
- Lead team efforts to increase penetration within existing sponsor groups
- Enroll new sponsor groups to SDFCU's Field of Membership
- Develop and coordinate sponsor group marketing efforts
- Oversee new account functions and software administration
- Manage indirect lending new account functions
- Lead, coordinate, and manage team activities on interdepartmental project
REQUIRED SKILLS AND COMPETENCIES
- Minimum of five years of direct supervisory and leadership experience, preferably in sales or membership relationship management with the dedication to production/results
- Bachelor’s degree in Business or related field preferred
- Demonstrated competencies in communication, recruiting, performance management, sales management, coaching, and decision-making
- Experience in vendor management, including contract negotiations and relationship oversight
- Strong interpersonal and communication skills with the ability to build relationships with stakeholders, vendors, and prospects
- Experience conducting presentations, public speaking, and stakeholder engagement
- Ability to manage a budget, including forecasting and financial planning
- Experience working with government entities and business/organizational accounts
- Proficiency with PC keyboard and software tools necessary for branch automation
- Ability to multitask and manage multiple projects simultaneously
- Willingness to travel as needed, including internationally
- Basic understanding of credit and finance principles
- Strong negotiation skills
- Excellent verbal and written communication abilities
