Desktop Support Specialist

Details:

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 263-2611/ email: Palak Agrawal (palak.agrawal@stefanini.com) for faster processing!

Description

The Tech Support Engineer's role is to maintain and improve the users' productivity while providing the customers with a good experience when they request support. This includes analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users' needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Tech Support Engineer serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community.

Responsibilities

• Must have: Establish a strong relationship with the business stakeholders, the General (Office) Manager, the direct supervisor.
• Monitor work orders and incident management system to ensure timely resolution to all tickets.
• Manage, troubleshoot and resolve cases with standard, high and critical severities.
• Assist with process improvements for the Corporate IT User Support Operations.
• Conduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights.
• Support VPN connectivity software preferably with ForiToken security key.
• Support remote users through a variety of connectivity options ranging from LogMeIn Remote Access to VPN to VDI as requirements mandate.
• Interact with Corporate IT NOC, Corporate IT Telecom, Corporate IT Ops/Apps, and vendor's technical support group as needed to further enhance streaming performance and help troubleshoot system outages.
• Work with various Corp IT groups to test and deploy desktop automation initiatives and business applications.
• Investigate alerts created by IDS/IPS including malicious file uploads, compromise servers, and port scanning.
• Document procedures as needed.
• Responsible for site's hard asset management and works with the Lead to establish and update procurement thresholds.
• Responsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems.
• Image computers.
• Ensure network connectivity of all workstations.
• Administer all IT equipment, hardware, and software upgrades/refresh.
• Work on special projects.
  
  

Job Requirements

Details:

Required Skills:

• Working technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN
• Working experience with collaboration tools such as Google Workspace, RingCentral, or Microsoft Office 365.
• Working technical knowledge of network hardware, protocols, and standards including Dell servers.
• Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.
• Experience with virtualization or virtual machine such as Hyper-V or VMware
• Working technical knowledge of computer imaging tools.
• Working knowledge of MAC Mini and MacBook Pro would be TERRIFIC!
• Knowledge of applicable data privacy practices and laws.
  
  

Education & Certification

• A college diploma or university degree in the field of Information Technology and a minimum of 2 years of equivalent work experience are required.
• Certifications in CompTIA A , HDI, ITIL, PMP, CAPM, or Six Sigma are a plus.
  
  

Preferred Qualifications:

• Medical knowledge
• Familiarity with Google Suite and publishing systems
• Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
  
  

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.