Membership Coordinator

Title: Membership Coordinator

Department: Development

Reports to: Director of Development

Position Summary:
The Membership Coordinator is responsible for managing and growing the membership program at the Strategic Air Command & Aerospace Museum. This role is vital in achieving an annual membership revenue goal of $300,000. The Membership Coordinator will develop and implement strategies to acquire, retain, and engage members, ensuring a strong and sustainable membership base that supports the Museum’s mission. This position requires a customer-service-oriented professional who excels in relationship building, marketing, and program development.

Duties & Responsibilities:

60% Membership Growth & Retention

• Develop and implement strategic initiatives to drive membership sales and renewals to achieve the annual revenue goal.
• Manage membership acquisition campaigns, retention efforts, and engagement strategies.
• Track and analyze membership trends to refine marketing efforts and improve conversion rates.
• Collaborate with the marketing team to promote membership through digital, print, and social media channels.
• Coordinate on-site and community outreach efforts to recruit new members.

30% Member Engagement & Stewardship

• Serve as the primary point of contact for museum members, addressing inquiries, concerns, and benefits fulfillment.
• Plan and execute exclusive member events and special programs to enhance engagement and retention.
• Develop and maintain communication strategies, including email newsletters, renewal reminders, and appreciation campaigns.
• Ensure membership benefits are properly managed and communicated to members.
• Work with museum leadership to develop strategies that enhance the overall member experience.

10% Administration & Reporting

• Maintain accurate membership records, process applications, and oversee renewal procedures.
• Generate reports on membership statistics, revenue performance, and engagement metrics.
• Develop and monitor the membership budget in coordination with the Director of Development.
• Ensure compliance with museum policies regarding data management and donor relations.

Qualifications:

• 2-4 years of experience in membership, sales, fundraising, or a related field.
• Demonstrated success in achieving revenue targets and membership growth.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in CRM/membership databases, Microsoft Office Suite, and digital marketing tools.
• Ability to work independently, manage multiple projects, and meet deadlines.

At the Strategic Air Command & Aerospace Museum, we are dedicated to offering a comprehensive and competitive benefits package to support our employees' well-being and professional growth. In addition to joining a dynamic culture of innovation, collaboration, and service, our benefits include medical, dental, and vision insurance, life insurance, and a 401(k) savings plan for future financial security. We also provide paid time off, employee discounts, and a free museum membership, ensuring that our team enjoys a balanced work-life experience while being part of an inspiring mission.

Salary Range: $50,000 - $60,000

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• membership, sales, fundraising, or a related field.: 2 years (Required)

Ability to Commute:

• Ashland, NE 68003 (Required)

Ability to Relocate:

• Ashland, NE 68003: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000