Marketing Operations & Fulfillment Manager

Stripes Beauty is seeking a detail-oriented and proactive Marketing Operations & Fulfillment Manager to oversee key aspects of customer support, fulfillment, marketing coordination, and regulatory processes. This role requires strong organizational skills, effective communication, and the ability to manage multiple tasks across departments. Stripes Beauty is a wellness-driven beauty brand dedicated to providing high-quality skincare and personal care products designed to empower and support individuals through various life stages. With a focus on clean ingredients, innovative formulations, and effective results, Stripes Beauty is committed to delivering exceptional products and customer experiences.

Key Responsibilities:

Marketing Collaboration & Partnership:

• Review incoming marketing collaboration and partnership requests; provide qualified requests to the marketing team for evaluation.
• Fulfill all marketing and sampling needs, ensuring accurate tracking and follow-ups.
• Work with marketing and product development teams to manage product launches, fulfillment, and replenishment planning. Including PO placement, production management, item set up, in warehouse coordination ect.

Fulfillment & Inventory Management for DTC, Small Retailers, and Wholesalers:

• Oversee daily fulfillment operations to ensure timely and accurate order processing.
• Assist with SKU creation and UPC generation for new and existing products, and work with QVC and HBC eComm teams to have retailer sites updated with revisions and new products.
• Process and fulfill QVC orders, ensuring compliance with QVC claims and legal requirements.
• Process orders in OTM as part of QVC order fulfillment, submit new products for QVC claims and legal approval, and assist with QVC on-air show program management.
• Fulfill HBC EDI orders while coordinating with the CA shipping broker.
• Manage Amazon replenishment orders to maintain stock levels and meet customer demand.
• Assist with purchase order placement for replenishment and new product development.

Regulatory & Testing Support:

• Assist in overseeing product regulatory requirements, coordinating with external regulatory agencies as needed.
• Manage stability testing and advanced stability testing on current product lines.
• Coordinate efficacy testing on new products, working with marketing teams and vendors to ensure accurate results.

Administrative Support:

• Maintain and oversee the DAM platform to ensure organized digital asset management.
• Process small retail orders and collaborate with the finance team to ensure accurate invoicing.
• Manage data warehousing through Box.com, ensuring organized and accessible file management.

Customer Care & Support:

• Oversee all customer care operations, ensuring timely and appropriate logging of customer inquiries and concerns.

Qualifications:

• 3-5 years of experience in fulfillment or operations management within the beauty, retail, or consumer goods industry. As a small and agile team, the ideal candidate will need to be able to work independently and adapt to change quickly.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple tasks and meet deadlines efficiently.
• Effective communication skills to coordinate across teams and with external partners.
• Familiarity with platforms such as Amazon Seller Central, QVC, Shopify, and EDI experience is critical.
• Experience with inventory management systems, digital asset management tools, and data warehousing platforms (e.g., Box.com and Bynder).

Personal Characteristics

• At Stripes Beauty, we value ambition with empathy, vision with action, and creativity with practicality. We’re looking for individuals who share these values and are excited to be part of a purpose-driven brand.
• How to Apply: If you are a proactive and detail-oriented individual passionate about supporting seamless operations within a growing beauty brand, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.
• Stripes Beauty is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.