Customer Service Coordinator

Job Title: Coordinator II

Location: Rochester, NY 14626

Duration: 12 Months On W2 Contract (On-site 5 days/week for at least 6 months, potentially hybrid after 6 months)

Shifts: 8:30am-5:00pm / 10:30am-7:00pm

Qualifications:

• High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
• 1-2 year’s experience in customer-facing role through either customer or service or sales role
• Ability to multi-task and manage multiple conflicting priorities
• Ability to maintain composure through stressful situations
• Proficient in Microsoft applications
• Excellent written and oral communication skills required

Responsibilities:

• Supporting projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts, enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit
• Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts
• Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
• Create and monitor strategic reporting to support the sales organization