Account Director

Snapshot

Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than 1,500 talented Synchronoss employees worldwide strive each day to reimagine a world in sync.We are looking for an experienced Account Director, a detailed oriented and passionate individual who can effectively communicate the business value proposition and business justification to customers who invest in Synchronoss Solutions. The individual will work with directly with end customers, the existing account teams, Product Marketing, Service Delivery, R&D, and the global deal desk, to identify, track, quantify and communicate business value up to C level executives.

How you will help:

• Clearly establish relationships with Executive Directors, Directors and Managers within our clients. The customer should identify you as a trusted partner who solves complex business problems.
• Individual must be comfortable presenting to all levels of management and critical stakeholders within the client. The individual must have an understanding of the details of our business, so they can easily communicate pertinent information to each level of the organization. This must be evident through established relationship and Senior Managers throughout the client.
• Develop and implement technical and operational solutions throughout the client life cycle. Map solutions to our core offerings and collaborate with Marketing and Product Development on Synchronoss roadmap.
• Identify new opportunities for growth. Opportunities will drive further product penetration across technology/transaction management solutions, Consulting and BPO services. Demonstrate consistent revenue growth and product penetration within a client
• BD skills are required to drive all aspects of deal development: prospecting, sourcing, negotiating and closing. Individual will also participate in ongoing strategic partner relationship management to ensure future success. You will work independently to negotiate business development deals, work closely with legal to execute contracts and other legal documents that support the group's overall business objectives.
• Develop complete statements of work that include but are not limited the following components: Solution design, pricing, SLA’s and remedies.
• Manage the end to end SOW development and approval process to completion with existing clients.
• Consistently forecast client revenue on time and accurately.
• Present, review and gain approval for Synchronoss invoices with the client.
• Demonstrate a deep understanding of the cost drivers that impact client profitability. Deliver profitable solutions that meet Synchronoss objectives. Create financial models that project P/L for client and individual programs.
• Have a deep understanding of the resource requirements across all product offerings (Consulting/Operations/R&D) required to meet the customer expectations. Have a thorough understanding of the client’s budget constraints or targets.
• Consistently ensure Synchronoss delivers against contractual SLA’s and client business KPI’s. Always understand how a customer defines success and implement measures that determine if we are on or off track against client objectives. Take corrective action when customer experience is impacted.
• Responsible for on-boarding new clients and programs on time and within budget
• Create, deliver and facilitate executive level and detailed operational reviews/presentations with clients and Synchronoss
• Demonstrate the ability to facilitate client meetings where complex solution design is required.
• Facilitate internal team meetings focused on results and overall health of the business. Facilitate complex deal reviews with clients and Synchronoss.
• Identify, forecast and manage all resource requirements by client and program.
• Account/Program Business Reviews, including regular alignment with Client Stakeholders on what KPIs drive their business, organize and facilitate Quarterly Business Reviews at an Account & Program level that highlights quarterly performance against defined KPI targets and showcases opportunities in the future to adjust strategies to meet and exceed those targets

Who we have in mind:

• 7 years experience working for a software, consulting or communications firm managing large scale e-Commerce or Operations oriented initiative
• Extensive professional experience managing significant client relationships
• Comprehensive understanding of the techniques of a professional services/consultancy firm
• Ability to focus resources to discover, meet, and exceed the client’s needs, while achieving Company business objectives Ability to think creatively
• Ability to articulate plans and the interrelationship between specific tasks as related to meeting program, client and company objectives
• Ability to leverage and apply proven, industry driven Project Management techniques
• Ability to leverage and apply proven Operations oriented strategies and/or best practices
• Ability to budget programs and manage financial aspects of the client relationship
• Comprehensive understanding of the clients’ industry including marketplace trends
• Ability to serve as the client advocate and provide data driven counsel to clients in conjunction with aligning business needs/changes/performance to the stated goals
• Ability to build and maintain professional business relationships

It would be great if you had:

• Experience as an account manager or Sales Director selling to Telecommunications providers
• BA or BS degree required; graduate degree in business or specialist area preferred

What we offer:

• Competitive Salary Bonus
• Flex Time PTO
• Healthcare
• 401K
• Vision
• Dental

Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.