Network Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for a professional Network engineer with in-depth knowledge of Contact Center.

The position will reside in the real-time collaboration Contact Center Engineering team directly supporting Engineering functions for Contact Center products and solutions.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Charlotte, NC is $113K - $118K/year & benefits (see below).

The Role

Responsibilities:

• The staff resources working in this position will be responsible for the implementation and review of engineering plans
• Development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

Requirements:

• Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
• Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS
• Ability to work evenings and weekends, as project requirements dictate.
• Must be highly motivated and a self-directed individual.
• Contact Center experience.
• Experience working under tight deadlines and high-pressure environment.
• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
• Experience with configuration and support experience in a complex multi-layered network environment.
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.
• Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.

Must Haves:

Avaya Call Manager, Avaya System Manager, Avaya Site Administrator, Provision or Provision SiteAdministrator.

Technical Skills:

• Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including SBC, ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP.
• SIP and Traditional ISDN/PRI trunking.
• VoIP endpoint (H.323, SIP, etc.) configuration to meet site specific environmental requirements.

Preferred, but not required:

• Avaya Site Administrator, Provision Site Administrator, System Manager, Provision is a plus.
• E911 configuration on Intrado e911 products preferred
• Strong technical experience in coordinating the implementation and operation of voice and data communication solutions.
• In-depth knowledge of TCP/IP is a plus

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.