What are the responsibilities and job description for the Account Manager position at Synergy Pet Group?
Do you love animals? Do you cherish the bond people share with their pets and want to help veterinarians protect that relationship? Are you looking for a team of passionate people who respect and trust you?
You’ve been looking for us!
Who We Are
Synergy Pet Group is a fast-growing company (on the Inc. 5000 list every year since 2018) that owns several brands and products in the animal health and voluntary benefits industries. Thousands of veterinarians nationwide accept our pet plans and use our practice management software to grow their practice.
We are expanding our Employee Benefits team!
The Account Manager is responsible for all client needs post-launch.
Client Support:
o Answer all incoming emails and phone calls from PBS, clients and/or brokers for their assigned companies.
o Clearly and concisely communicate on complex billing and enrollment questions for Account Executives, Clients, and Brokers.
· Focus on group enrollment and year over year growth:
o Reach out to groups with low enrollments and offer guidance.
o Maintain awareness of your larger groups and check in regularly.
Any specific tasks needed for a group:
o Sending annual renewals.
o Host post-implementation calls/webinars if group is having issues understanding our benefits and/or the enrollment process.
o Reach out to groups if there are errors on their enrollment files.
o Continuously update contacts.
o Coordinate any member or group refunds.
o Address any questions about deduction reports.
o Coordinate with Marketing for custom materials.
Qualities We Value:
- A great attitude fueled by self-motivation! We encourage you to seek out opportunities for innovation.
- Self-confidence and humility. We want you to speak up with your ideas while maintaining an open mind to feedback.
- 2 years of experience in a similar role
Benefits & Perks
- Comprehensive Health, Dental, and Vision insurance packages
- Company-sponsored pet benefits
- Company-paid life insurance
- Short and long-term disability insurance
- Generous 401k plan
- A lot of potential for growth
- Seeing your work make a difference in the company and the lives of pets
Join Our Pack
Synergy Pet Group operates under the principle that building and maintaining strong relationships is our recipe to success. After all, happy and successful people make a fun and prosperous environment where we all can thrive!
Work with a team of individuals encouraging one another every day, knowing that each person’s success is a company-wide success. If you like to innovate, share ideas, and see your impact on the growth and success of the company, we’ve been looking for you!
Our Core Values
- Respect. We respect our co-workers, our business partners, and our customers—as well as their ideas, their needs, their time, and their talents.
- Innovation. Innovation is a necessary fuel that drives us forward. We welcome, adapt to, and embrace change, even when we must move quickly.
- Positivity. Positivity carries us through everything we do and every interaction we have. We check our ego at the door and approach each day with humility, openness, and a good attitude.
About Synergy Pet Group
Synergy Pet Group (SPG) is pushing the boundaries of the pet care industry to create an ecosystem that cultivates relationships between veterinarians, pets, and their families.
Established in 1995 as Pet Assure, a veterinary discount plan, the company has grown and launched multiple offerings in the voluntary employee benefits space.
In 2017, the company launched Pet Benefit Solutions, a licensed insurance agency specializing in pet employee benefits.
In 2019, SPG purchased Shepherd Veterinary Software, a cloud-based practice management software designed by a veterinarian.
In 2021, the company launched Wishbone Pet Insurance, an easy-to-understand pet insurance brand designed for the employee benefit market.
The Pet Assure, Pet Benefit Solutions, Wishbone, and Shepherd brands all exist under the Synergy Pet Group umbrella.
