Deskside Support

Job Description:

Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

• Use diagnostic tools to troubleshoot problems associated with network
• Connectivity, and workstation hardware/software
• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365
• Windows LAN / WAN connectivity troubleshooting
• Ready and assist with video conferencing equipment
• Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
• Take ownership and responsibility of queries, issues and problems assigned to
• the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues
• as quickly as possible.
• Ability to maintain composure with challenging customers
• Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
• Setup and troubleshoot

Job Type: Contract

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Albany, GA 31701 (Required)

Work Location: In person

Salary : $18