Renewals Specialist

Duties and Responsibilities:

• Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
• Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals
• Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy
• Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts
• Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs
• Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth
• May provide informal support to team members with less experience
• Completes work with a limited degree of supervision

Basic Qualifications:

• At least 3 years of professional work experience in a customer renewal environment
• Experience with MS Excel
• Experience with Salesforce
• Proven negotiation skills with customers

Preferred Qualifications:

• Bachelor’s degree
• 3 years’ experience in HR and Payroll application-oriented software and or systems
• Strong analytical skills