Airport Credentials Manager

Reporting to the Senior Manager, Security Operations Compliance, this position is responsible for managerial duties supporting the national requirements of the Transportation Security Administration (TSA), 49 CFR 1542, and Tampa International Airport's Security Program related to aviation worker credentialing and security training. All individuals requesting SIDA or Non-SIDA ID media at the Tampa International Airport are required to pass a background check, which includes a criminal history records check and/or a security threat assessment before receiving unescorted access to the SIDA and Non-SIDA areas of the airport. The Manager is responsible for planning, coordinating work, and supervising staff assigned to the Credentialing office. The Manager is responsible for leading a staff of five team members, setting the highest standards for customer service and regulatory compliance. The Airport Credentials Manager maintains critical stakeholder relationships and supports the vision for innovation and service within the badging office.

COMPENSATION

• Starting salary is $73,000 and up based on experience.

WORKPLACE TYPE

100% On-Site

POSITION ROLES & RESPONSIBILITIES

Badging Credentials Administration

• Manages the administration of airport-issued security credentials and ID media for the Tampa International Airport
• Oversees procedures for maintaining all vehicle access credentials.
• Creates and implements enhancements to improve service and compliance.
• Supports all necessary accountabilities for staff and stakeholders and drives continuous improvement with key stakeholder relationships, both internal and external.

Regulatory Compliance Management

• Supports and conducts security violation investigations and accountability discussions with SIDA badge holders and performs security testing, and provides briefings to all TPA Aviation Workers.
• Audits, implements, and routinely assesses all measures to always ensure regulatory compliance.
• Create, compile, prepare, and disseminate various reports for airport tenants, airline managers, contractors, HCAA staff, FAA, and law enforcement agencies.
• Maintains security training curriculum and signatory training curriculum to comply with current TSA security mandates.
• Adjudicates all ID media applicants’ Criminal History Records Check (CHRC) issued from the Federal Bureau of Investigations (FBI) to ensure the applicant’s CHRC does not contain disqualifying information.
• Prepares budget documents and monitors the status of allocated funds for the Credentials office and Management of all billing records for ID media.
• Conducts audits of all tenants’ security procedures and records pertaining to background checks, security training requirements, and status of credentials.
• Provide or facilitate training and related documentation of compliance issues and other security-related initiatives to TPA Aviation Workers.
• Secures and monitors sensitive security information, protected security information, and confidential records and information.

Leadership Management

• Manages the work of credentialing staff, including scheduling, performance reviews, and payroll authorization.
• Ensures continuous development and growth of staff.
• Sets the highest standard for customer service.
• Attend and contribute to Tenant monthly security meetings.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor's Degree in Business Administration or another related field with one (1) year of supervisory or team leader experience related to the position’s duties

OR

• Associate's Degree in Business Administration or another related field with three (3) years experience in related duties, two (2) years of which must have been in a supervisory or team leader capacity.

OR

• High School Diploma/GED with four (4) years of experience in related duties, two (2) of which must have been in a supervisory or lead worker/team leader capacity.

KNOWLEDGE, SKILLS & ABILITIES

• Specialized technical knowledge of a security access control office of medium to large size secured facility.
• Knowledge of federal, state and local regulations pertaining to the security access control area(s) of a public government facility or public transportation facility with sterile areas.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships with others within and outside own organization.
• Ability to use initiative and exercise sound judgement.
• Ability to initiate and sustain action to accomplish goals of the functional area.
• Ability to remain calm and provide guidance to subordinate staff in crisis and/or emergency situations.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to maintain strict confidentiality related to background investigation reports, incident reports, etc.
• Skill in the application of supervision techniques.

PHYSICAL DEMANDS

• Hearing - Frequently
• Reaching - Rarely
• Repetitive Motions - Frequently
• Sitting - Frequently
• Squatting - Rarely
• Standing - Rarely
• Typing - Constantly
• Walking - Frequently
• Carry up to: 10lbs. - Occasionally
• Lifting up to: 10lbs. - Occasionally
• Pulling up to: 10lbs. - Occasionally
• Pushing up to: 10lbs. - Occasionally

WORKING CONDITIONS

• Computer Monitor -
• High-Pitched/Loud Noises - Rarely
• High-Stress Level - Occasionally

TRAVEL REQUIREMENTS

• Local - <25%

TPA MISSION STATEMENT

To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport is an equal opportunity employer and welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.