What are the responsibilities and job description for the IT Support Specialist II position at TechMD?
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview
Focuses on core Microsoft products and platforms. Implements, administers, and
supports distributed systems. Works hands-on with Windows Server
(2012/2016/2019), MS Exchange (2010/2013/2016/2019) and virtualized
environments.
Primary Responsibilities
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Position Overview
Focuses on core Microsoft products and platforms. Implements, administers, and
supports distributed systems. Works hands-on with Windows Server
(2012/2016/2019), MS Exchange (2010/2013/2016/2019) and virtualized
environments.
Primary Responsibilities
- Works tickets in order of priority and SLA from the Tier 2 ticket Queue
- Uses time as effectively as possible to assess, plan and resolve Tier 2 issues
- Communicates effectively with all necessary team members to resolve issues in a timely manner
- Resolves issues on site as needed or scheduled by the dispatcher
- Works closely with teammates and customers to relay critical information to and from technicians and customers
- Follows all Standard Operating Procedures for position, function, and TechMD
- Performs miscellaneous job-related duties as assigned by managers
- Follows development plan as outlined by leadership
- Appropriately documents/updates all information for changes in an infrastructure as changes are identified
- Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned
- Requires 3-5 years’ experience in a similar position
- At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure)
- Must demonstrate excellent customer service skills
- Strong telephone and verbal communication skills are a must
- Must thrive in a team environment and demonstrate effective team interaction
- Must demonstrate the ability to effectively work independently
- Must have strong organizational, priority and time management skills with the ability to multi-task
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