Desktop Support Analyst

Description
The main function of a Desktop Support Analyst is to provide technical assistance to computer system users. This role involves answering questions and resolving computer problems for clients in person, via telephone, or from a remote location.
Primary Duties and Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Diagnose, analyze, and resolve issues across the company.
• Provide first-level support to end-user devices and peripherals (PCs, laptops, tablets, Android devices, printers, scanners, etc.).
• Support the network infrastructure.
• Perform device replacements on a routine schedule according to warranty.
• Deploy new technology and devices to users and on the shop floor.
• Accurately document work processes.
• Utilize ITSM software for work performed.
• Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties.
• Assist in communication to end-users regarding changes, upgrades, or planned outages.
• Strictly follow guidance and regulations provided by Information Security.
• Maintain strong attention to detail and ensure safety in the workplace.

Skills and Qualifications:

• Strong verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of circuit boards, processors, electronic equipment, and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.
• Strong experience supporting Windows Operating Systems, Android Devices, Configuration Manager, Active Directory, and corporate networks.
• Experience with Microsoft Office 365, Microsoft Teams, and multiple OS levels including Android.
• Knowledge of DHCP, Windows Deployment, Microsoft Server Administration, Apple, and Linux.
• Experience with manufacturing and warehouse systems.
• Ability to coach junior staff.

Education and Experience:

• Associate's degree in Information Systems, Computer Science, or a comparable program required.
• Bachelor's degree in Information Systems, Computer Science, or a comparable program preferred.
• 5 years of work experience providing support in a related field.

Pay and Benefits
The pay range for this position is $20.00 - $26.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pompano Beach,FL.
Application Deadline
This position will be accepting applications until Jan 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.