What are the responsibilities and job description for the Customer service position at TEKsystems?
Location :
- Training will take place in Jackson, WI
- Position will be fully remote after training ( After up to 6 months)
Additional Skills & Qualifications :
MUST HAVES :
Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service / troubleshooting experience and / or training;
or equivalent combination of education and experience.
- Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology
- Excellent verbal and written communication skills with an emphasis on proper phone etiquette
- Proficient computer / typing skills because part of the role involves handling problems through an email queue
- High attention to detail and accuracy for problem analysis and solutions
- Mechanical aptitude
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
NICE TO HAVES :
- SAP Experience
- Working knowledge of Salesforce
- Industry experience in high speed doors, material handling or dock levelers is preferred
- Ability to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence.
Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.
Knowledge of ladder logic, PLC’s and relay logic is also very helpful
Description :
- Provide technical support resolution via phone and minimal email with end-users, contractors and dealer network
- Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
- Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
- Accurately process and properly record call and email transactions utilizing computer software programs
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-07-12
