What are the responsibilities and job description for the Referral Coordinator position at TEKsystems?
*MUST BE LOCATED IN PHOENIX, AZ TO APPLY. Position is 100% remote for Arizona residents only. *
*Hours of Operation:* Mon.-Fri. 7am to 6:30pm - 8 hour shifts
*Description*
* The R&A Coordinator will be required to take both inbound and outbound calls
* This role will work from an Auto-Dialer (80 calls per day)
* Metric Goal: 25 Referrals per day
* 4 hours of the day the R&A Coordinator will be taking high volume inbound calls
* This role focuses on Primary Care Physicians referring their patients to Specialist
* To be successful in this role a new hire would be focusing on verifying benefits and scheduling patients with Specialist Doctors
* The position requires excellent listening skills, the ability to research member and provider questions, and to provide timely follow-up ensuring that all questions or concerns have been fully addressed. The Patient Navigator must at all times demonstrate a supportive demeanor while maintaining a positive, caring and professional attitude. This position requires a highly motivated person with exceptional customer service, relationship management and interpersonal skills. Attention to detail. Capable of independent thinking, as well as perform in a team environment.
*Qualifications*
* *Experience: Patient Registration, Scheduler, Prior Authorization and referrals - within the last 2-3 years. *
* Prior call center experience and MA expeirence is a plus
* Medical Office or Healthcare environment
* Medical terminology, Insurance verification, insurance benefit knowledge, referral processing and authorization experience required.
* High school diploma or equivalent (GED)
* This role focuses on Complex Specialty Medical Services. Medical terminology knowledge is a must!
#prioritywest
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Hours of Operation:* Mon.-Fri. 7am to 6:30pm - 8 hour shifts
*Description*
* The R&A Coordinator will be required to take both inbound and outbound calls
* This role will work from an Auto-Dialer (80 calls per day)
* Metric Goal: 25 Referrals per day
* 4 hours of the day the R&A Coordinator will be taking high volume inbound calls
* This role focuses on Primary Care Physicians referring their patients to Specialist
* To be successful in this role a new hire would be focusing on verifying benefits and scheduling patients with Specialist Doctors
* The position requires excellent listening skills, the ability to research member and provider questions, and to provide timely follow-up ensuring that all questions or concerns have been fully addressed. The Patient Navigator must at all times demonstrate a supportive demeanor while maintaining a positive, caring and professional attitude. This position requires a highly motivated person with exceptional customer service, relationship management and interpersonal skills. Attention to detail. Capable of independent thinking, as well as perform in a team environment.
*Qualifications*
* *Experience: Patient Registration, Scheduler, Prior Authorization and referrals - within the last 2-3 years. *
* Prior call center experience and MA expeirence is a plus
* Medical Office or Healthcare environment
* Medical terminology, Insurance verification, insurance benefit knowledge, referral processing and authorization experience required.
* High school diploma or equivalent (GED)
* This role focuses on Complex Specialty Medical Services. Medical terminology knowledge is a must!
#prioritywest
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Feb 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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