What are the responsibilities and job description for the Customer Support Specialist position at Tesla?
What To Expect
Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
What You'll Do
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers Review and assess customer concerns for possible troubleshooting and remote diagnostics Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team Provide an exceptional experience to our customers on a day to day basis Accurately record issues and data into CRM / Vehicle Support System
What You'll Bring
Minimum 2 years of relevant work experience Excellent written and oral communications skills with exceptional customer service skills Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon.-Fri. & 5 AM – 6 PM on Saturday) Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems Ability to follow oral and written instructions with attention to detail Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals Effectively handle multiple priorities, organize workload, and meet deadlines
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
, Tesla
Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
What You'll Do
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Salary : $19 - $22
Customer Support Specialist
Voze -
Sandy, UT
Customer Support Specialist
Lucid Software -
Salt Lake, UT
Seasonal Customer Support Specialist
Rad Power Bikes Inc -
Salt Lake, UT
