What are the responsibilities and job description for the End User Services Engineer position at The Atlantic Group?
Job Details
Our client, a very prestigious investment management firm, is hiring a full-time End User Services Engineer! Their focus is around global macro and trend-following investing. They are a mid-size firm with $20 Billion in AUM.
While this position will ultimately be based full-time out of Midtown Manhattan (NYC), the hired individual will work part-time out of their Norwalk, CT headquarters to work and train with the team until the new office space is opened (expected March 2025).
Key skills to be successful include experience supporting a trading floor and market data applications.
General Overview:
They are seeking a senior-level IT professional to join the firm s tech-support help desk team in their New York City office. This role will provide operational support for firmwide end user applications and workstation hardware support.
Responsibilities:
- Installation and maintenance of workstations, including troubleshooting and software upgrades
- Support for market data and trade execution platforms
- Responsible for daily operating procedures, including morning status reporting, data center checks, trouble ticket creation and closure
- On-call support (rotating with other team members) for off-hour requests
Requirements:
- BA/BS in Computer Science or related field
- 5 years of experience in workstation technical support
- Excellent interpersonal and communication skills (verbal and written)
- Financial Services industry experience is required, trading floor support is ideal
- Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment
- Ability to effectively communicate with Portfolio Managers / traders and quickly remediate issues
- Ability to effectively multi-task and work on several projects at once
- Experience with all Microsoft desktop software particularly Microsoft Windows 10 and Office 365
- Workstation hardware troubleshooting
- Familiarity with market data applications from vendors such as Bloomberg and Refinitiv is a plus
- Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is a plus
- Printer and/or print vendor management is a plus
- Mobile Device Management (iOS/Android) is a plus
