What are the responsibilities and job description for the Automotive Service Writer / Assistant Manager position at The Auto Clinic Repair and Towing?
Job Title: Service Writer / Assistant Manager
Job Summary:
We are seeking a dedicated Service Writer to join our team. The Service Writer will be responsible for providing exceptional customer service, managing service requests, and ensuring efficient communication between customers and our service department.
Duties:
- Greet customers and assist with service inquiries
- Write accurate service orders and estimates
- Coordinate service appointments and ensure timely completion of work
- Communicate with technicians to ensure repairs are completed correctly and on time
- Upsell additional services or products as needed
- Maintain detailed records of all service transactions
- Address customer concerns and provide solutions in a professional manner
- Track invoices for parts orders and inventory
Experience:
- Prior experience in automotive sales or service writing preferred
- Strong customer service skills with the ability to build rapport with clients
- Mechanical knowledge to accurately assess service needs
- Familiarity with auto estimating and service management software
- Proficiency in tire service and maintenance procedures
- Accurate communication and typing skills are a plus
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong organizational skills and the ability to prioritize tasks effectively
Benefits:
- Competitive salary based on experience
- Health insurance benefits package
- Family centered work environment with understanding for personal family needs
- Honest Repair facility, no selling unnecessary services, ever.
If you are a motivated individual with a passion for automotive services and exceptional customer care, we invite you to apply for the Service Writer position. Join our team and contribute to delivering top-notch service experiences to our valued customers.
*Optional* Tow truck training and certification available if desired
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Ottawa, IL 61350 (Required)
Ability to Relocate:
- Ottawa, IL 61350: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $30