What are the responsibilities and job description for the EnglishConnect Solutions Manager - BYU-Pathway Worldwide (Full-Time) position at The Church of Jesus Christ of Latter-day Saints?
BYU-Pathway Worldwide improves the lives of its students through access to spiritually based, online affordable higher education. Its mission is to develop disciples of Jesus Christ who are leaders in their homes, the Church, and in their communities.
BYU-Pathway Worldwide serves more than 75,000 students annually from more than 180 countries. Certificates and degrees are offered in partnership with BYU-Idaho and Ensign College.
The EnglishConnect Solutions Manager provides leadership in the administration, implementation, and ongoing improvement of the EnglishConnect product line. Its purpose is to help learners develop English skills and foundation in an environment that supports the learning journey and builds the baseline for a successful student experience.
The EnglishConnect Solutions Manager will lead efforts for developing and implementing solutions that meet the needs of the student body as well in support of internal groups and partner organizations to support worldwide program implementation, track program outcomes, and ensure program goals, quality and uniformity standards are upheld.
The candidate works in collaboration with a broader governing body comprised of leaders across the Church Educational System (CES): BYU, BYU-Hawaii, BYU-Idaho, as well as various local and area church departments.
Important: This position requires a minimum of 5 years of full-time experience working in an educational environment. Experience working with an international workforce is highly preferred. A bachelor’s degree in education, business management, business administration, or a related field (or equivalent experience) is required.
Currently, this position is required to be at the BYU-Pathway Worldwide office in Salt Lake City, Utah every Wednesday and is expected to coordinate during normal business hours. The typical work schedule is Monday through Friday, 8:00 AM – 5:00 PM MDT. When working with the international teams, an adjustment in core business hours is required. Some weekend work may be needed during times of high volume or deadlines that need to be met. Some travel may be required.
By applying for this position, you confirm that you are legally authorized to work in the United States without sponsorship, willing to reside and work full-time in Utah, and able to commute to the BYU-Pathway Worldwide headquarters in Salt Lake City 1–3 days per week.
Provide solution and implementation support and guidance:
- Offer enterprise-wide EnglishConnect tailored solutions that meet the various needs and demands of students and stakeholders.
- Work with various teams to gather and analyze solutions data to identify and address areas of improvement and growth.
- Lead projects aimed at improving educational outcomes, from conception through to implementation and evaluation.
Coordination with internal departments and external partners:
- Work closely with teams and team members to understand needs and preferences, ensuring that solutions are tailored to enhance the learning experience.
- Collaborate with partner organizations and departments to support the goals and objectives of EnglishConnect and BYU-Pathway Worldwide.
Build processes and procedures to ensure success:
- Produce detailed progress reports and presentations for leadership and leadership councils highlighting key initiatives, successes and areas for further development.
- Manage all aspects of a worldwide implementation of EnglishConnect with consistent coordination with cross-organization partnerships.
Education:
- Bachelor’s degree in education, business management, business administration, or a related field.
Experience:
- Minimum of 5 years of experience within related industries.
- Prior experience delivering solutions within a higher education environment.
- Experience leading a team.
- Experience solving problems and managing projects/programs.
Skills:
- Ability to guide solutions implementation and improvement strategy using applied knowledge and process improvement experience.
- Strong interpersonal and communication skills to connect with students and build relationships with stakeholders.
- Ability to work collaboratively and effectively with a diverse range of individuals and groups.
- Excellent organizational and time management skills to handle multiple priorities and deadlines.
- A problem-solving mindset to resolve the myriad of unforeseen challenges that will surface while building new program services.
