Administrative Assistant - Sales & Admissions

Description

Job Type

Full-time

Wilmington, NC

Description

INTRODUCTION

The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents.

COMMUNITY CULTURE

At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization’s ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community.

Our Leading advantages include:

• State-of-the-art Facilities
• On-demand Pay
• Benefits begin after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

We spend about 2,000 hours per year at work. Why not make that time matter? For us, ‘work that matters’ is less about what you do, and more about how you do it.

The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.

BASIC PURPOSE: 

The Administrative Assistant is responsible for the day-to-day clerical functions to support the sales department for independent living and health care. Time and attention allocations are expected to be 50% for independent living and 50% for health care.

EEESNTIAL DUTIES

1. Support the sales and admission process for all levels of care.

· Receive and maintain the organization and inventory of marketing collateral materials

· Create marketing packets

· Updating Sherpa CRM with prospect and depositor activities

· Works with clinical liaison to coordinate new admissions

· Schedule and complete contract signings for new admissions

· Support admissions and nursing team with all aspects of admissions process including paperwork, bed coordination, room readiness, and other tasks as assigned

2. Support the move-in process for independent living

· Work with the sales team to ensure application is received after deposit

· Upon receipt of deposit complete the following:

· Create conversion transaction statement

· Create moving map

· Add depositor to several platforms in use at The Davis Community

· Complete walkthrough of unit and add punch list to relevant platform

· Install cable boxes

· Create move-in folder and key sets

· Manage move-in gift baskets

· Upload documents into MatrixCare

· Prepare docusigns

3. Assist with the coordination of marketing events.

4. Reside at front desk in the administrative office suite to act as the initial point of contact for visitors.

5. Open, close and act as clerk for Salty’s Market. 

Requirements

Knowledge and Skills

1. Possess a strong work ethic

2. Must be highly organized and manage time efficiently

3. Ability to manage multiple tasks at once

4. Strong team player

5. Proficient in Microsoft Suite and ability to learn and use other platforms; must be technology-literate and able to operate office equipment

6. Exhibit excellent customer service skills

7. Respect for, and ability to work and talk with, a diversity of potential residents and/or influencers

8. Excellent verbal and written communication skills

9. Follows all emergency procedures

10. Understands all safety practices and procedures

Working Conditions

1. Walking and ability to drive a golf cart

2. Lifting/carrying up to 25 pounds

3. Inside environmental conditions, consistent with an office climate

4. Possible exposure to infectious diseases

5. Exposure to some noise, stress and interruptions

MINIMUM QUALIFICATIONS:

Education: High School Diploma

Licensure/Certification: None 

Experience: Two years in an administrative or clerical role