What are the responsibilities and job description for the Front Desk Supervisor position at The Inn at Harbor Shores?
The Inn at Harbor Shores has an opening for Front Desk Supervisor. The Inn at Harbor Shores is Southwest Michigan's Premier Resort, fostering relationships and creating memories. Our mission is to “Make it the best experience ever”, both for our guests and associates. The ideal candidate for the position will provide world-class customer service, all while multi-tasking and performing a variety of tasks.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our Housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Oversee guest services and resolve issues
- Create and adjust staff schedules to meet the Hotel needs
- Manage and train the Front Desk staff
- Additional tasks assigned by Rooms Manager
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- At least 3 years experience as a Front Desk Supervisor
- Understanding of how travel planning websites operate, like Booking.com, Expedia and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $16 - $20
Hotel Front Desk Clerk
Red Roof Inn -
Benton, MI
Front Desk Customer Service Representative
Power In Motion Gymnastics, Dance, and Cheer -
Saint Joseph, MI
Indoor Golf Front Desk Attendant
Pipestone Indoor Country Club -
Benton, MI
