What are the responsibilities and job description for the Resident Manager position at The Moinian Group?
Property Management company based in Manhattan is looking for a highly skilled, energetic and detail-oriented Resident Manager for a luxurious, fully occupied residential property of 500 units.
The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.
Strong organization, communication (written and verbal), and excellent computer skills are a must.
This role offers an on-site unit for the incumbent in which to live.
Duties and responsibilities include, but are not limited, to the following:
Core Responsibilities:
Coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.
Obtain vendor bids as needed.
Vendor management
Determine supply needs and place orders
Prepare units and coordinate tenant move-ins and move-outs according to company policy
Prepare team schedule to cover all business needs
Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.
Highest level of customer service and interpersonal skills is a must
Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.
General/Administrative
Financial and operational reporting; assist with budget preparation and ensure budgets are met.
Invoice processing and accounts payable oversight
Interaction with in-house and external law firms
Data entry as needed.
Responsible to complete ad-hoc projects as needed (update spreadsheets, forms, information packages, etc.)
Construction/Maintenance
Preparation and review of renovation contracts
Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)
Renovations and Capital Improvement project coordination
Perform site visits and inspections to review ongoing work and general condition of property.
Compliance and violation dismissal
Position Requirements
8-10 years’ experience as a live-in Resident Manager.
- Strong MS Office skills (emphasis on Word/Excel)
- Team Management experience
- Extensive knowledge and experience using Yardi Voyager
- Onsite human resource experience – process and on-board new hire, prior experience with union employee benefits and management, and payroll.
- Sharp eye for detail and a relentless pursue for excellence
- Strong multi-tasking skills
- Exceptional customer service and communication skills
- Strong organizational skills
- Ability to remain calm and thrive under pressure in a fast-paced environment.
Salary : $140,000 - $160,000
