Program Manager, Learning and Development (Hybrid - Chicago, IL)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

Our Customer is seeking a Program Manager on a contract basis to help support their business needs. This role is hybrid in Chicago, IL.

As a key member of the L&D Team, this role will deliver key intern development programs throughout the Americas, primarily in the US and Canada. This will involve implementing and executing existing early career programs and may uncover new development needs to ensure programs meet business needs and stay future-ready.

Key Stakeholders: Global L&D and Early Careers team, Talent Acquisition, People Experience Partners, HR Operations, Business Leaders, and Interns.

Responsibilities

Program Development & Execution

• Leads the end-to-end execution of learning needs, delivery and adoption of early career programs across all business lines
• Conducts learning needs analyses with business stakeholders across all business lines and shares unique needs with the TA & LD team to identify true performance needs.
• Delivers development programs for all intern managers to increase leadership effectiveness and conversion.
  
  

Instructional Design, Facilitation & Execution

• Leverages global L&D content and tailors to suite early career professionals.
• Facilitates in-person & virtual training with an application of adult learning theories, brand/learning standards and contemporary approaches to deliver a fantastic employee experience.
• Manages all learning operations around scheduling, registrations, enrolment and attendance of learning
• Tracks/reports out on quality and activity of all Early Career programs by leveraging MyLearning, Avature, Workday, event surveys and listening sessions to gather performance metrics and make appropriate adjustments or recommendations
• Manages all event logistics around travel, training materials, technology needs, room bookings/setup and/or food and beverage.
  
  

Marketing & communications

• Creates marketing and communication assets for intern managers and interns. This can include topics like recognition, social media tiles, email templates, virtual backgrounds, videos, communication toolkits, etc.
• Designs and writes email/newsletter content around Manager Readiness, intern keep-warm and the national intern program.
• Partners with Recruitment Marketing and Internal Communications team to ensure all deliverables are aligned with brand standards.
• Works with providers around intern swag selection, order processing, fulfillment and invoicing.
• Maintains and updates Americas Early Career Sharepoint site, Teams channels, and Intern Class of 2024 LinkedIn Private Group as the primary content owner
  
  

Other – Stakeholder Management

• Scans the business environment to articulate compelling stories for EC programs centered around business needs, impact, successes and challenges.
• Works with the business to engage, excite and motivate learners to learn and embed these new skills in their work.
• Works in close partnership with global L&D and Early Careers team to ensure programs and content are in alignment with global strategies.
  
  

Qualifications

• Experience developing and program managing personal development programs (early careers development programs preferable)
• Knowledge and experience facilitating virtual and in-person workshops and learning sessions
• Excellent stakeholder management and communication skills
• Experience designing and delivering communications strategies and templates
• LMS knowledge (Workday, preferably)
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.