Demo

Service Desk Analyst

The Nebraska Medical Center
Omaha, NE Full Time
POSTED ON 4/19/2025 CLOSED ON 4/25/2025

What are the responsibilities and job description for the Service Desk Analyst position at The Nebraska Medical Center?

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift:First Shift (United States of America)Service Desk AnalystWhy Work at Nebraska Medicine? · Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.· Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.· Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.· Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.Be part of something extraordinary at Nebraska Medicine! Service Desk Analyst - First ShiftNebraska Medicine is seeking a Service Desk Analyst to troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.Details:First Shift, 7:30 a.m. - 4:30 p.m.Candidates must reside in NE or IAResume REQUIRED for considerationRequired Qualifications:

• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem-solving skills required. Preferred Qualifications:
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Employment Type: Full time

Service Desk Technician
Lutz -
Omaha, NE
Service Desk Technician
GAC Solutions -
Omaha, NE
Service Desk Technician
TaborStreet -
Omaha, NE

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Desk Analyst?

Sign up to receive alerts about other jobs on the Service Desk Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at The Nebraska Medical Center

The Nebraska Medical Center
Hired Organization Address Omaha, NE Full Time
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...
The Nebraska Medical Center
Hired Organization Address Omaha, NE Full Time
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...
The Nebraska Medical Center
Hired Organization Address Omaha, NE Full Time
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...
The Nebraska Medical Center
Hired Organization Address Clarkson, NE Other
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...

Not the job you're looking for? Here are some other Service Desk Analyst jobs in the Omaha, NE area that may be a better fit.

IT Service Desk Analyst

VirtualVocations, Omaha, NE

Senior Actuarial Analyst

Markel Service Inc., Omaha, NE

AI Assistant is available now!

Feel free to start your new journey!