ENGLISH / SPANISH BILINGUAL - Administrative Assistant and Intake Specialist

Job description

We at The Scheer Immigration Law Group are a collaborative, welcoming, and positive team. We authentically care about one another and our clients. We work hard, trust and respect one another and value the contribution that every team member makes to serving our clients. We value people who are task-focused and results-oriented yet balanced with honest and ethical work so that we can trust in each other and produce quality results for our clients. We work hard each day and take time to celebrate our accomplishments.

If you are a self-starter who enjoys working with people, managing client relations, collaborating with a team of professionals, and earning the trust of your colleagues, you might be an excellent match for our administrative Assistant and Intake Specialist position. We are looking for a mature, experienced customer service team member to be the first point of contact for our clients. You will be an integral part of developing client trust and the client relationship.

Compensation:

Starting at $20/hour

Responsibilities:

The basic duties of the position are:

• Provide an outstanding experience of service and professionalism to our clients and potential clients
• Talking to potential clients to find people who are A clients who need the firm’s help
• Screening out unqualified leads to protect the lead’s and the attorney’s time
• Schedule consultations for new potential clients and follow up with potential clients before and after their initial consultation
• Process payments for initial consultations prior to scheduled appointment using LawPay
• Ensuring the firm calendar and sales calendars are up-to-date and organized, reflecting scheduled consultations and other important meetings and deadlines
• Smoothing out the consultation process by sending confirmation and requests for payment and documents and following up if not received
• Following up with potential new clients who at first do not schedule consultations but may with a follow-up call
• Answering all incoming calls to the office and ensuring all calls are answered promptly and handled efficiently and professionally

Qualifications:

Experience and Skills Required:

• Customer service experience is required. Legal experience is a plus
• Sales experience preferred
• You must be comfortable with a computer and demonstrate proficiency with common office applications (Word, Outlook, Excel). You must have excellent spelling and grammar
• Ability to relate to individuals from diverse backgrounds to build trust and rapport
• You MUST be a positive person, maintain a positive attitude, and work collaboratively with other team members as well as current and potential clients
• Ideal candidates have phone sales experience and are able to empathize with callers who may be in the midst of a challenge and/or a deeply personal situation
• High School Diploma Required; Associates Degree or higher preferred
• FLUENT IN ENGLISH AND SPANISH

About Company

We serve our clients in the areas of Immigration

Visit our website to learn more about who we are and what we do.

Who we are:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with a strong performance culture
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative
• Honesty – Instills respect for all and is ethical/trustworthy in all of the firm’s actions

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20