IT Services Administrator II / IT Support

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.

Job Title: IT Services Administrator II / IT Support

Location: Remote/Hybrid (Portland area)

Salary Range: $55,000 - $65,000 (DOE)

FLSA Status: Exempt

Position Summary:

This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, asset management, and a strong understanding of networking. The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues. This is a remote/hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.

Key Responsibilities:

• Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
• Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
• Conduct regular security audits and risk assessments.
• Respond to and manage cybersecurity incidents.
• Conduct desktop support, including installations, upgrades, and patch management.
• Support mobile devices like iOS or Android tablets or phones, including MDM solutions.
• Provide support for Office 365, including SharePoint and OneDrive.
• Document and track support requests, ensuring timely resolution.
• Coordinate and manage IT incident response.
• Adhere to IT change management processes.
• Help support disaster recovery plans for business continuity.
• Assist with asset management, ensuring accurate tracking and lifecycle management of IT equipment.
• Participate in an on-call rotation for timely support of issues as they arise.
• Mentor and guide team members.
• Collaborate with others to implement and maintain IT policies and security protocols.
• Identify and recommend opportunities for continuous improvement in IT processes and procedures.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
• Experience: Minimum of 3 years in an IT Support role with Level 2 or 3 support experience.
• Technical Skills:
• Strong understanding of networking, server administration, and cloud platforms like Azure.
• Knowledge of Microsoft Teams, Exchange, Office 365 administration, and Intune/Entra.
• Hands-on experience with MDM tools (Intune, Addigy, Jamf, or AirWatch).
• Proficiency with Windows environments; macOS experience is a plus.
• Experience with managed cybersecurity platforms and EDR solutions.
• Certifications: Relevant certifications (e.g., CompTIA A , Network , Security , Microsoft Certified) are desirable.

Ideal Candidate Will Have:

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• A customer-first attitude and the ability to analyze information logically.
• Ability to multi-task, prioritize workload, and meet deadlines.
• Proficiency with Microsoft Word, PowerPoint, Outlook, and Excel.

Work Conditions:

• Primarily sedentary work in a general home or office environment.
• Occasional standing, walking, lifting, and moving objects (up to 50 lbs.).
• Ability to work weekends and overnight hours as needed.
• Must be willing to travel to various brand locations as required.

The Seer Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.