Accounts Specialist

Job Description:
The Smilist is looking for a diligent and proactive Accounts Specialist to join our team, focusing on the collection of overdue accounts for our MA locations. The ideal candidate will have excellent communication skills, a strong attention to detail, and a determined approach to resolving overdue balances. This position is a temporary role and is set for 6 months. Candidates may be located in Wellesley, MA, Boston, MA, or Long Island, NY.

Key Responsibilities:

• Overdue Account Management: Take responsibility for identifying and managing overdue accounts, ensuring timely follow-up and resolution.
• Customer Communication: Contact customers through phone calls, emails, or written correspondence to request payment of overdue balances, negotiating repayment plans as necessary.
• Account Analysis: Review overdue accounts to understand the cause of non-payment, providing tailored solutions to facilitate prompt resolution.
• Payment Arrangements: Set up and manage payment plans with customers to ensure overdue balances are paid off in a structured and timely manner.
• Record Keeping: Maintain accurate and detailed records of all communications with customers and payment arrangements, ensuring all actions are logged and documented.
• Collaboration with Teams: Work closely with the accounting and customer service teams to resolve any issues preventing payment and improve collections processes.
• Dispute Resolution: Address customer inquiries or disputes regarding overdue balances, working to resolve issues in a professional and efficient manner.
• Reporting: Generate reports on overdue accounts and collections progress, providing updates to management on a regular basis.
• Collections Strategy: Assist in developing and implementing strategies to improve collections processes, minimize overdue accounts, and improve overall cash flow.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in accounting, finance, or related field preferred.
• Minimum of 2 years of experience in accounts receivable, collections, or a similar role.
• Prior dental experience required
• Prior Dentrix experience a plus
• Strong knowledge of collection practices, payment processes, and debt recovery methods.
• Excellent communication and negotiation skills, both written and verbal.
• Strong organizational and time-management skills with the ability to manage multiple accounts simultaneously.
• High level of attention to detail and accuracy.
• Ability to handle difficult or sensitive conversations in a professional, respectful manner.

• Schedule - FT - Monday through Friday
• Salary: $24.00 to $28.00/hour
• Location: Wellesley, Boston, or any Smilist location on Long Island

The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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