Office Manager Lead

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

What we are looking for:

We are seeking a dynamic Office Manager Lead who is passionate about leading high-performing customer service teams and driving operational efficiency. The ideal candidate will thrive in a supervisory role, be detail-oriented, and enjoy leading and developing others. If you are proactive, organized individual who enjoys working in a collaborative environment, this is the perfect opportunity for you! The office hours are Monday/Tuesday/Friday from 8 AM - 7 PM and Wednesday/Friday from 8 AM - 5 PM. The usual schedule for this position is Monday - Friday, 8 AM - 5 PM, with the flexibility to cover until 7 PM as needed.

Job Requirements

• Oversee the customer service experience for our Fargo office.
• Lead the Client Service team in our Fargo office, ensuring high standards of service and performance.
• Manage the onboarding, and training and development of team members in accordance to our culture of growth.
• Oversee scheduling, task assignments, and the division of responsibilities.
• Assist program supervisors with procedure development and projects.
• Collaborate with Division/Regional Directors to ensure consistency and quality across service delivery.
• Maintain agency compliance with administrative and regulatory standards.
• Generate reports on productivity, client trends, and operational metrics.
• Advocate for clients by responding to inquiries and resolving issues.
• Support culture initiatives, including team engagement, events, and employee recognition.

Preferred Qualifications

• The equivalent to the completion of an Associate's degree. This includes a combination of education and work experience.
• Supervisory Experience Preferred: 5 years.
• Detail-oriented, flexible problem solver with excellent verbal, written, and interpersonal communication and organizational skills.
• A strong detail and accuracy orientation.
• The ability to work well independently with limited direct supervision and with a variety of personalities in a high-volume environment and maintain a positive and professional demeanor.
• Computer and technical experience using a variety of software packages including Microsoft Windows, Excel, Word, Outlook.
• Prior managerial or supervisory experience and/or working in a healthcare setting with knowledge of insurance company guidelines, processes, and HIPAA regulations is a plus.

What we offer:

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% on the first of the month starting hire.
• Voluntary Insurances including: Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 hours per week.
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) of 13 days/year.

If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.

Salary : $23 - $26