What are the responsibilities and job description for the Reservation & Catering Coordinator position at The Virginian Golf Club Inc?
Reservations and Catering Coordinator
Nicewonder Farm & Vineyard
Nestled within the picturesque landscape of Nicewonder Farm & Vineyard, the Nicewonder Inn stands as a beacon of luxury and tranquility. Boasting 28 exquisitely appointed rooms & 9 yurts, this boutique inn caters to those with discerning tastes and a penchant for adventure. From the gourmet delights of Hickory, our signature restaurant helmed by Chef Travis Milton, to the serene ambiance of our cedar yurts nestled amidst the verdant canopy, every aspect of the Nicewonder Inn promises an unforgettable experience. Set amongst lush greenery with picturesque vineyard views, The Spa at Nicewonder Farm & Vineyards offers guests innovative treatments and therapies to embark on an immersive and deeply relaxing getaway. Come join this exceptional team committed to delivering unparalleled hospitality and creating cherished memories for our guests. Apply today and embark on a rewarding journey with us!
Position Summary:
The Reservations and Catering Coordinator is responsible for managing guest reservations and coordinating all catering and event services at The Nicewonder Inn. This role requires a strong customer service background, as well as experience with event planning and hotel operations. You will play a vital role in ensuring seamless communication between departments, helping to deliver outstanding guest experiences.
Essential Duties and Responsibilities:
- Manage and confirm room and event reservations for guests, ensuring all special requests and accommodations are accurately documented and fulfilled.
- Serve as the primary point of contact for clients coordinating catering needs, from initial inquiry to the execution of the event.
- Assist in creating catering menus tailored to guest preferences and working closely with the culinary team to ensure all aspects of catering services are met.
- Work in tandem with the sales and operations teams to ensure smooth event execution, handling all logistical details.
- Maintain accurate records of all reservations and event bookings, ensuring compliance with hotel policies and standards.
- Communicate effectively with guests, providing detailed information about available services, room rates, and catering packages.
- Prepare and distribute banquet event orders (BEOs) to all relevant departments.
- Monitor guest feedback related to catering and event services and assist in making improvements.
- Work with external vendors when necessary to coordinate event-related services.
- Perform other duties as assigned by management.
Requirements:
- Prior experience in reservations, catering coordination, or event planning is required.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Exceptional customer service skills with a keen eye for detail.
- Experience with hotel reservation systems is a plus.
- Flexible schedule, including weekends and holidays.
