Front Desk Receptionist

Patient Service Representative

Job title

Patient Service Representative

Reports to

Practice Administrator, Clinical Manager, Physician

Summary of Responsibilities

Responsible for performing complex and multiple clerical support functions. This position is in a physician office practice. The position has the potential of being highly stressful and challenging due to the high volume of public contact and services that are provided.

List of Responsibilities/Duties

• Answers 4-line telephone system.
• Registers patients by gathering, verifying and entering in demographic and insurance information.
• Obtains signed registration sheets, permissions to file claims, releases, etc.
• Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
• Collects copayments and personal payments.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Verifies upcoming appointments.
• Maintains personal reference book on insurance companies and coverages.
• Assists other patient service staff as needed.
• Greets patients promptly and professionally.
• Properly triages patients and visitors.
• Responds easily to routine requests for information.
• Maintains patient confidentiality at all times and communicates with the compliance officer regarding procedural changes and concerns.
• Participates in professional development efforts to remain current on insurance coverages and regulation matters.
• Cooperates and communicates with all staff members and physicians about patient matters.
• Issues proper payment receipts.
• Maintains the general appearance of the reception area, and straightens magazines, chairs and other light furniture.
• Maintains working knowledge of all office equipment, fax, copiers, phones, etc.
• Uses excellent guest relations skills in all interactions with patients, visitors and staff.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Minimum Education Requirements

• High school diploma or GED.
• Computer skills a must.

Minimum Background Requirements

• Experience in a medical office or health care setting is preferred.

Minimum Demonstrated Skills

• Requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures.
• Requires ability to work as a team member.
• Requires skills in operating computers, word processing software, fax machines and copier machines.
• Demonstrated excellence in communication skills.
• Work is fast paced and multitasked.

Physical Demands

• Must be able to stand, reach, bend and squat repeatedly during the day.
• Must be able to communicate via the telephone.
• Must be able to view and type computer data.
• Must be able to attend work daily.

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for a position if you will need any special accommodations.

I have read and understand my job description.

____________________________ _ ________________

Employee Signature Date

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• Monday to Friday

Application Question(s):

• Have you ever received disciplinary action because of your attendance?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• Biloxi, MS 39532 (Required)

Work Location: In person

Salary : $12