Program Operations Specialist

Summary

Thrivent is a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking, and generosity programs to help people make the most of all they've been given.

Thrivent Action Teams is a membership program that equips Thrivent’s members to put generosity into action where they live, work, and worship through tools and resources that make it easier for members to inspire and lead volunteer teams into action and provide share-worthy experiences for their teams that create new relationships with Thrivent. In 2020, nearly 80,000 Thrivent Members led more than 100,000 volunteer teams in their communities resulting in 1.4 million volunteers contributing 9 million volunteer hours raising $112 million to support charitable causes in communities across the country.

The Program Operations Specialist will be part of the Thrivent Action Teams scrum team and will work in collaboration with partners across Thrivent operations and supply chain functions to manage and execute on operational and reporting activities to support program growth, provide regular and timely information needed for effective operations support, and will proactively identify and address issues as they arise.

Job Description

• Implements and oversees day-to-day execution of the program. Pays attention to the details, manages key processes, makes sure all moving parts are working together and happening at the right times and places for program to be executed as seamlessly as possible for all key program customers and stakeholders.
• Identifies, recommends and implements continuous improvement and enhancements for the program, its customers, and stakeholders by proactively identifying opportunities to improve participant experience, improve program results, reduce cost, or improve turn-around time.
• Defines and documents requirements for proposed changes and enhancements to program features, processes and systems in order to enhance efficiencies and outcomes, using data, outcomes and process analysis to support recommendations and solutions.
• Provides day-to-day program and project management to program initiatives, operations and strategies, including project planning, budget process management and execution, etc. Environment is fast-paced, quick-changing, and sometimes ambiguous. Individuals in this role must be willing to be accountable and transparent regarding productivity and demonstrate excellence in project delivery, execution, and handoffs.
• Owns the implementation of key program operations management tasks which may include management of the program budget, including reviewing program expenses, updating year end forecasts, reporting and analysis on key operational performance metrics, overseeing and administering invoicing and vendor management processes, leading program initiatives or projects, gathering and evaluating feedback and data from program participants and stakeholders, responding to questions from program partners, vendors, or customers. Identifies patterns of questions and support needs, using that to proactively put plans in place to address recurring needs efficiently; identifying opportunities to solve common problems, enhance processes and share best practices.
• Acts as the communication liaison for internal program partners. Ensures streamlined implementation of program improvements or changes from the supply chain through customer interaction. Manages program internal email inbox, responding to requests and questions across the organization, including our distribution partners in the field.
• Proactively identifies opportunities for improvement through 360 analysis which can include quantitative and qualitative analysis of outcomes, qualitative review from multiple end-user and stakeholder perspectives, journey mapping and experience data. Is able to effectively identify themes and synthesize information to create recommendations for changes, additions, or sunsetting to enhance outcomes.
• Identifies and implements change management efforts; serves as chair or facilitator for different project teams and departments, event management liaison in supporting grass roots administration of the program. Including education, training, and communication.
• Demonstrates comfort and willingness to take on new work that is prioritized by the program team, acting as a utility player that can manage and collaborate on program marketing and distribution efforts which may include communication, training, marketing and change management efforts, maintenance and updating of marketing collateral and other specialty items in inventory.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.