What are the responsibilities and job description for the Outbound Call Center Agent position at Topline HVAC?
Overview
We are seeking a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for engaging with potential customers through outbound calls, promoting our products and services, and driving sales growth. The ideal candidate will possess strong communication skills and a passion for customer service, making them an essential part of our business development efforts.
Responsibilities
- Conduct outbound calls to prospective clients to introduce our products and services.
- Build rapport with potential customers and effectively communicate the value of our offerings.
- Utilize CRM software, including Service Titan, to track interactions and manage customer relationships.
- Identify customer needs and provide tailored solutions to meet their requirements.
- Collaborate with the sales team to develop strategies for market penetration and business growth.
- Maintain accurate records of calls made, customer interactions, and follow-up actions.
- Achieve individual and team sales targets while ensuring a high level of customer satisfaction.
Skills
- Proven experience in inside sales or outbound calling is preferred.
- Strong customer service skills with the ability to handle inquiries professionally.
- Familiarity with business development practices and techniques.
- Proficient in using software tools for sales tracking and reporting, particularly Service Titan.
- Knowledge of HVAC terminology a plus, enabling effective communication about our services and promotions.
- Excellent verbal communication skills with a persuasive approach to selling.
- Ability to work independently as well as collaboratively within a team environment.
Join us in making a difference through exceptional service and innovative solutions!
Job Type: Part-time
Pay: $15.00 - $19.50 per hour
Expected hours: 20 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Work Location: In person
Salary : $15 - $20