Night Audit - TownePlace Suites Pigeon Forge, TN

DON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:

GROWTH in your career!!!
The Chance to work in a positive, TEAM environment!!!
Gain EXPERIENCE within the hospitality industry!!!
Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
We offer COMPETATIVE PAY!!!
Paid PTO!!!
FREE participation in our telehealth program!!!
DAILY PAY with our partner Zayzoon!!!
Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
Generous TRAVEL BENEFITS!!!
Employee referral INCENTIVES!!! THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU!!!
We are looking for night auditors that can start immediately! Join our award-winning company! Job Responsibilities
Greet and processes guests as they check-in/out
Complete registration, secure payment, verify billing and adjust billing as needed
Confirm guest information, room rate, selection of room(s)
Code electronic keys
Assists guests with reservations and requests in a friendly, professional and timely manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Provide high standards of quality to ensure guest satisfaction
Anticipate guests’ needs and consistently exceed their expectations
Implement creative solutions as needed while complying with brand standard
Run Night Audit Process every night
Demonstrate a thorough knowledge of hotel information including but not limited to: Hotel Information, Room categories, Room rates, Packages, and Promotions
Build strong relationships with guests, clients and groups while maintaining professional integrity
Possess knowledge of local area to answer guest questions Required Skills and Qualifications
Guest service experience preferred
Professional, mature, reliable a must
Previous hotel experience a plus
Attention to detail
Team player
Organizational skills
Professional written and verbal communication Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.