What are the responsibilities and job description for the Employee Relations Coordinator position at Treasure Island Hotel & Casino?
Specific Job Functions
- Greet walk-ins and make appointments
- Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate, forward calls which can be handled by others and/or ascertains nature of calls to put through to others
- Create and maintain sign-in sheets and department logs
- Process incoming mail, coordinate and organize daily correspondence
- Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites and e-mail
- Receive, process, distribute, scan, and audit all incoming documents
- Maintain confidentiality with all matters within the department
- Embrace daily multi-tasking including creating and updating spreadsheets as needed
- Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through
- Maintain confidential files and honor the integrity of information
- Manage and prioritize heavy volume of e-mails including archiving and retrieval
- Schedule various meetings and manage calendars with numerous last minute updates and conflicts
- Perform all duties as deemed necessary for the success of the department
- Strong administrative skills with at least 1 year working in a clerical capacity
- Communicate effectively both verbally and in written forms
- Ability to communicate in Spanish a plus
- Excellent customer service skills and phone etiquette necessary
- Must be proficient with Microsoft Office – Word, Excel, and Outlook
- Have good organizational skills to function effectively with attention to detail while meeting established deadlines
- Ability to read and evaluate written material a must
- Excellent interpersonal and presentation skills when dealing with business contacts
- Maintain a professional appearance and demeanor
- Ability to enforce the organization’s policies, practices and procedures
