Customer Service/Sales Representative

About Us

Boston Steel Division of Tremcar which is one of the 4 largest tank trailer manufacturers in North America, serving nearly 5,000 customers in its factories, two of which are located in Saint-Jean-sur-Richelieu (Quebec), one in St-Césaire (Quebec), one in London (Ontario), one in Strasburg (Ohio) and another in Haverhill (Massachusetts).

Job Overview

Boston Steel Division of Tremcar, seeking a customer service & sales representative, primarily to fulfill parts orders and provide exceptional customer service to our customers in a prompt and professional manner, delivering to them the right part the first time.

Duties

• Handle incoming parts requests for retail customers.
• Creating Sales Orders on incoming and/or outgoing shipments.
• Research orders and accurately update information in computer systems.
• Assist in relieving parts from secured parts room and/or warehouse for production.
• Responsible for incoming calls and emails from our customers.
• Responsible for providing product comparison and pricing rates when requested.
• Accurately prices parts and accessories using the proper pricing source and keeps the computer system up to date.
• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Resolves customer questions, complaints and requests.
• Understand and communicate route and demand delivery times to the customers.
• Entry of new stock in and out of computerized maintenance system (Genius training provided by Tremcar.)
• Ensures that incoming inventory is stocked in the correct location.
• Process exchanges and returns for credits in a friendly manner, and in accordance with company policies and procedures.
• Forklift operation may be required (Training provided by Tremcar.)
• Microsoft Office knowledge (Outlook, Excel, Word.)
• Scanning System (Genius) a plus.
• Perform housekeeping daily.
• Assist in any other duties based on parts department or production needs.

Qualifications

• 1 year experience sales in Automotive/truck parts.
• Strong verbal communication skills.
• Strong work ethic and an ability to work independently in a fast-paced environment
• Stock parts room and/or warehouse of incoming parts to designated area (must be able to lift 50lbs.)
• Strong time management and organizational skills.
• Ability to maintain high standards of customer service.
• Must be able to read a tape measure.
• Team oriented, Self-Motivated, highly Driven and a positive attitude.

If you possess these skills and are looking to contribute your expertise to a dynamic team, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Ability to Commute:

• Haverhill, MA 01832 (Required)

Ability to Relocate:

• Haverhill, MA 01832: Relocate before starting work (Preferred)

Work Location: In person

Salary : $24 - $28