What are the responsibilities and job description for the Customer Service Representative position at Trevino Insurance Group?
*Job Overview* We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. *Duties* - Answer incoming customer inquiries via phone, email, and in-person - Assist customers with product information, purchases, and issue resolution - Process orders, returns, and exchanges accurately - Maintain customer accounts and records - Handle cash transactions and ensure cash register balances at the end of the day - Collaborate with other departments to resolve customer issues promptly - Utilize call center software to analyze customer interactions and improve service quality - Perform general office duties as needed *Qualifications* - Excellent phone etiquette and communication skills - Proficiency in English; Spanish or additional languages is a plus (Bilingual/Multilingual) - Previous experience in a customer service role preferred - Ability to work in a fast-paced environment - Familiarity with office equipment and procedures - Strong problem-solving skills and attention to detail - Knowledge of customer service principles and practices
Job Type: Full-time
Pay: $38,643.00 - $42,826.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Mishawaka, IN 46545 (Required)
Work Location: In person
Salary : $38,643 - $42,826