Technical Support Specialist - Tier II (Windows Server / Windows 10)

Our client - a major, multi-office state government agency - is looking to fill a contract position with an experienced Technical Support Specialist. This is a long-term contract (initially 1 year, with the likelihood to extend for another year and potentially beyond).

Description:
The ideal candidate will possess two years of substantial support experience. Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite and Windows Server is required.

? Responsibilities include install, troubleshoot, research and correct desktop application and hardware issues.
? Provide Tier I - II desktop and application support, including new user setup, support for Line of Business applications, and create, maintain and update technical documentation following standard formats.
? Conduct analysis and troubleshooting via telephone, email and remote control for clients in a timely fashion.
? Work within a ticketing system to track and escalate client issues.

Key skills that would be needed:
? Ability to help support a variety of applications. Client is utilizing Microsoft's System Center - you should be able to read log files, Event Viewer and command line utilities.
? Some understanding of SQL - enough to understand requirements and/or configuration of a connection string (hostname and port used).
? A basic understanding of TCP/IP; i.e., you should be able to get a client?s IP address. You will not have to work with network routers/switches/etc.
? You should also understand how to connect to network shares and effects of permission settings and be able to troubleshoot. You will NOT be responsible for adjustments to permissions; you will only need to know how to add users to appropriate groups in A/D.

Other skills that would be ideal:
? Must be able to move, install and configure PCs, printers and other equipment weighing up to 50lbs.
? The consultant will be required to possess a driver?s license valid in New Jersey to perform the essential duties of the position.
? Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills.

For an immediate response, please call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

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