Adult Programs Support Specialist

Description

UCP of Central Arizona is a nonprofit organization whose mission is to provide comprehensive services to individuals with disabilities and their families. UCP of Central Arizona offers adult day center, employment services, and home and community-based services. The Adult Program Support Specialist is the primary support person for the day-to-day administration and support coordination of the UCP Adult programs in a center-based work environment.

Essential Functions:

Member File Maintenance:

• Monitor Focus Service Notifications/Potential Members.
• Complete the referral process for new member matches within the required timelines.
• Ensure completion of all intake materials for member files within the required timelines.
• Create member files for new members and enter them into UCP databases.
• Prepare and enter supporting materials into member files, and provide a copy to DDD.

Program Support

• In support of the  adult program leadership, provide program support to meet the needs of the adult programs.
• Enter data into AHCCCS database on HCBS workforce certificates
• Support data gathering for scorecard, dashboard, and metric reporting for adult programs.
• In conjunction with Program supervisor support and assist with compliance training scheduling and tracking for program employees.
• Provide data and analytics to support Adult Program leadership in informed decision-making.
• Promptly act as the first point of contact for individuals interested in UCP adult programs, facilitating the intake process and reviewing the process for continuous improvement
• Attend expos, job fairs, and any other community events to share information about UCP adult programs.
• Must be able to provide own transportation to and from provider meetings and community engagements.
• Support program management with provider communications, gathering of department required materials, and program processes and protocols required for operations.
• Document standard operating procedures for UCP adult programs
• Provide reports regarding intake information, new provider, new client, and prospects, and submit to program leadership.
• Protect and maintain the confidentiality of member information and documentation in accordance with UCP policy, HIPAA, state and federal law.
• Support program management with administrative tasks as requested.
• Provide in-program coverage support when scheduled and as required.
• Model UCP’s mission.
• Perform other duties as assigned.

Qualifications

• Strong Communication Skills- verbal and written.
• Knowledge of HCBS Regulations and Policy. Knowledge of the Disability community and experience serving that community.
• Empathy and Advocacy are the fundamentals. Commitment to improving the quality of care for those receiving HCBS services without judgement.
• Strong Excel knowledge and other systems Word, SpokeChoice, Power Point a plus, EVV and able to have strong organizational skills.
• Problem Solving – trouble shooting day to day issues, possess critical thinking skills with the ability to think creatively to approach solutions.

Key Competencies:

• Professionalism
• Customer service
• Information management
• Solid organizing and planning
• Attention to detail
• Ability to Multi-task
• Demonstrate compassion
• Maintain optimum attendance and reliability.

Minimum Education and Experience:

• High School Diploma or equivalent.
• Minimum of one (1) year of experience supporting individuals with developmental disabilities
• Must have at least one year of verifiable experience working in the DDD community or more than one year as a direct care professional providing support services to individuals who are developmentally or physically disabled.
• For assignments that require the employee to drive a vehicle, have a valid state driver’s license, and meet the minimum requirements outlined in the company’s Transportation Policy.
• Experience working with children and adult services that support individuals with a variety of disabilities.
• Demonstrated ability to productively collaborate with clients, co-workers, external constituents, committees, and UCP Managers.

Preferred Education:

• Associate or Bachelor’s level degree preferred in social services, human services, program management, and/or two (2) to three (3) years of combined experience in a support or liaison role within developmental disabilities. 
• Bilingual in Spanish preferred

Required Knowledge, Abilities and Skills:

• Current knowledge of Arizona DDD systems.
• Ability to decipher and analyze data to support the mission and vision of the organization.
• Must be proficient in software systems for program management, such as Spoke Choice, Focus, other comparable systems.
• Must be proficient using Microsoft Word, Excel, PowerPoint, and Outlook, and DDD applications.  
• Office Equipment – fax machines, copiers, scanners, phones, etc.
• Excellent telephone & interpersonal skills.
• Must be able to function independently with little to no supervision.
• Must have time management skills with the ability to work under deadlines and multiple projects.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must be flexible and support the team as needs arise.
• Can work effectively in both quiet and shared environments.

Key Requirements:

• Must meet agency licensure requirements for fingerprinting.
• Must have daily access to vehicle and valid driver’s license.

UCP of Central Arizona is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and UCP’s achievement as well. UCP of Central Arizona is a Equal Opportunity Employer.