What are the responsibilities and job description for the IT Client Support Specialist position at US Postal Service?
Job Details
The United States Postal Service has the following challenging employment opportunity for a highly motivated and innovative individual. The IT Client Support Specialist position is available in Norman, OK. The successful candidate must demonstrate through a combination of education, training, and experience the following requirements.
Location
US POSTAL SERVICE
Information Technology
Norman, OK 75075
Position Information
TITLE: IT Client Support Specialist
GRADE: EAS-21
FLSA DESIGNATION: Non-Exempt
OCCUPATION CODE:
NON-SCHEDULED DAYS: Saturday/Sunday
HOURS: 08:00 A.M. to 05:00 P.M.
PL: N/A
SALARY RANGE: 94,940.00 - 100,795.00 USD Annually
FINANCE NUMBER:
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.
Background Check
The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete. If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment.
Functional Purpose
Provides desk-side support for a large-scale user base, including deployment, installation, troubleshooting, and repair of computer hardware, software, printers and telecommunication devices including teleconferencing systems, IP telephony systems and systems for remote work support. Identifies hardware and software issues and applies the appropriate resolutions. Ensures the continuous and efficient operation of computer and telecommunications systems.
DUTIES AND RESPONSIBILITIES
- Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations. Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment).
- Provides IT support to business units and end users (e.g., on-site users, remote users) for escalated requests. Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users? issues in a timely manner.
- Utilizes computer and telecommunication assets to document hardware and software inventory usage. Reports on productivity.
- Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations. Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
- Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
- Responds to trouble tickets and requests in a timely manner. Documents all issue resolutions through trouble ticket tracking system. Escalates complex issues to management and keeps management informed of resolution history.
- Researches emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.
SUPERVISION
Manager unit to which assigned.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:
Requirements
Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.
Knowledge of basic security principles (anti-viranti- spam/firewall/patching/network access).
Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems.
Ability to use information systems to manage trouble tickets, requests, and control inventory.
Ability to configure hardware and software to maintain standard system designs.
Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment.
Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment.
Ability to use office product suites including cloud applications (i.e., Word, Excel, PowerPoint, Outlook, Teams, etc.).
**Desirable Skillsets***
- Experience with providing technical support in advanced hotel/university type technology (i.e.: projectors, audio/visual systems, smartboards).
- Advanced network knowledge sufficient to manage and maintain multiple campus-wide networks, including wired and wireless connectivity.
**This position requires an NACI clearance. This process can take up to 6 weeks from the date the offer letter is returned**
Reimbursement of relocation expenses will not be considered.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
IMPORTANT INFORMATION:
Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation needed. The decision on granting reasonable accommodation will be on a case-by-case basis.
SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.
