Imagine Services Support Specialist

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Imaging Services Support Specialist acts as a liaison and a skilled communicator between physicians, residents, nurses, stakeholders, and in conjunction with other departments and facilities. Perform clerical work under minimal supervision with the Imaging Services and radiology faculty team, requiring a broad knowledge of department and hospital procedures. Must be capable of effective communication in a fast-paced work environment while inputting data into EPIC for tech notes and reviewing labs to be completed or have already been performed. Being able to review Qgenda quickly and effectively to see where radiologists are scheduled without double booking.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma Or GED

• Experience
  Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint required.

• Licenses and Certifications
  (BLS) BASIC LIFE SUPPORT By the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Preferred

• Experience
  Prior clinical experience in medical office or hospital setting

Shift: Mon-Fri, 11AM-7:30PM

JOB DUTIES

• Triages and respond to calls from physicians, technologists, nurses, and other stakeholders using AIDET principles. Screens calls to help ensure uninterrupted interpretations and timely reporting. Contacts referring clinicians until reached for purposes of providing physician-to-physician critical results. Takes messages and returns calls as appropriate.
• Works daily queue of unread reports and contacts faculty members to finalize unread studies. Uploads and reconciles outside images into specified modality worklists and coordinates with radiologist division to read. Burns CDs for stakeholders, with the release of information paperwork and, delivers to hospital units as necessary.
• Maintains a fundamental understanding of electronic health records, various scheduling applications, image archiving systems, and voice-activated dictation systems. Ability to utilize enterprise programs and select exams to send directly to specified radiologist locations.
• Reviews future radiologist's schedules for double booking and notifies the team in advance within QGenda. Monitors the turnaround times for stat and urgent exams and apprises the responsible radiologist division for timely reporting.
• Assumes the role of a preceptor to assist with training personnel to ensure optimal onboarding and training delivering superior customer service. Assists in downtime operations as a runner to expedite radiologist reads to appropriate hospital units.
• Maintains knowledge of departmental and hospital policies and procedures to ensure compliance. Participates with in-house seminars stays up-to-date with internal communications, and applies acquired knowledge to current work practices.
• Generates service tickets for computer and equipment failures (PACS tables, microphones, telephones).
• Excellent interpersonal and timely communication (oral, written, and presentation) skills in alignment with PACT and AIDET standards. Capacity to perform tasks with accuracy and attention to detail and to switch from one to another without losing efficiency or composure. Capability to operate independently and competently under pressure.
• Responds positively to variations in the work environment caused by changing stakeholder needs; ability to collaborate with coworkers and multidisciplinary teams (i.e., physicians, nursing units, staff members, etc.). Utilizes effective time management to triage priorities, perform job-related requirements, and respond quickly to emergencies.
• Maintains patient confidentiality, ensuring all protected health information (PHI) transmissions, retrievals, processes, procedures, software, and hardware are secure. Adheres to hospital policies, procedures, regulatory compliance, new yearly metrics, and department goals, including stakeholder satisfaction.
• Research as applicable: Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for human-subjects research participants; b) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. Must be able to lift 40-50lbs.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.